Fortinet Firewall Admin — On-Call Security & Perimeter Expert

HCL Technologies Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Maternity/paternity leave

Education programs

Product Discounts

CSR programs

Career growth opportunities

Job summary

HCL Technologies Limited in Singapore is seeking an Administrator – Fortinet, Palo Alto Firewall to join our security operations team. You will independently resolve technical issues, provide on-call support, and perform root cause analyses to enhance customer satisfaction and operational efficiency.

The role emphasizes Fortinet perimeter security expertise and strong communication with clients and teammates.

Qualifications

• In-depth knowledge of Fortinet security solutions and perimeter security operations.
• Solid troubleshooting skills to analyze and resolve complex technical issues.
• Familiarity with ITIL frameworks and service management principles.
• Strong communication skills to interact effectively with customers and team members.

Responsibilities

• Adhere to quality standards and regulatory requirements while managing Fortinet perimeter security operations.
• Provide on-call support for escalated issues and perform root cause analysis using Fortinet tools.
• Contribute to knowledge base updates and document solutions and best practices.
• Independently resolve technical support tickets related to Fortinet systems and SLAs.
• Enhance customer experience by achieving high first-call resolution and reducing reopenings.

Skills

Fortinet security

Troubleshooting

ITIL frameworks

Communication

Tools

Fortinet tools

NSE (optional)

ITIL concepts

Job description

HCL Technologies Limited in Singapore is seeking an Administrator – Fortinet, Palo Alto Firewall to join our security operations team. You will independently resolve technical issues, provide on-call support, and perform root cause analyses to enhance customer satisfaction and operational efficiency.

The role emphasizes Fortinet perimeter security expertise and strong communication with clients and teammates.