Administrator - Fortinet, Palo Alto Firewall

HCL Technologies Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Maternity/paternity leave

Education programs

Product Discounts

CSR programs

Career growth opportunities

Job summary

HCL Technologies Limited in Singapore is seeking an Administrator – Fortinet, Palo Alto Firewall to join our security operations team. You will independently resolve technical issues, provide on-call support, and perform root cause analyses to enhance customer satisfaction and operational efficiency.

The role emphasizes Fortinet perimeter security expertise and strong communication with clients and teammates.

Qualifications

• In-depth knowledge of Fortinet security solutions and perimeter security operations.
• Solid troubleshooting skills to analyze and resolve complex technical issues.
• Familiarity with ITIL frameworks and service management principles.
• Strong communication skills to interact effectively with customers and team members.

Responsibilities

• Adhere to quality standards and regulatory requirements while managing Fortinet perimeter security operations.
• Provide on-call support for escalated issues and perform root cause analysis using Fortinet tools.
• Contribute to knowledge base updates and document solutions and best practices.
• Independently resolve technical support tickets related to Fortinet systems and SLAs.
• Enhance customer experience by achieving high first-call resolution and reducing reopenings.

Skills

Fortinet security

Troubleshooting

ITIL frameworks

Communication

Tools

Fortinet tools

NSE (optional)

ITIL concepts

Job description

Administrator – Fortinet, Palo Alto Firewall Administrator – Fortinet, Palo Alto Firewall Singapore, Singapore

Job Summary

The Fortinet Support Administrator plays a crucial role in ensuring the stability and security of our perimeter operations. This position is responsible for independently resolving technical issues, providing on‑call support, and conducting root cause analyses to enhance customer satisfaction and operational efficiency.

Key Responsibilities

• Adhere to quality standards and regulatory requirements while managing Fortinet perimeter security operations to ensure compliance with company policies.
• Provide on‑call support for escalated issues and perform root cause analysis using Fortinet tools to identify and mitigate recurring problems.
• Contribute to knowledge base updates and management by documenting solutions and best practices related to Fortinet security operations, facilitating training sessions for new team members.
• Independently resolve technical support tickets related to Fortinet systems, ensuring adherence to agreed service level agreements (SLAs) for ticket volume and resolution time.
• Enhance customer experience and satisfaction by achieving high rates of first call resolution and minimizing the number of rejected resolutions and reopened cases.

Skill Requirements

• In‑depth knowledge of Fortinet security solutions and perimeter security operations.
• Solid troubleshooting skills with the ability to analyze and resolve complex technical issues.
• Familiarity with ITIL frameworks and service management principles.
• Strong communication skills to effectively interact with customers and team members.

Other Requirements

• Optional: Fortinet Network Security Expert (NSE) certification.
• Optional: ITIL Foundation certification.

Benefits

At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well‑being. When you sign up for a career with us, you gain access to:

• Industry‑benchmarked compensation
• Best‑in‑class healthcare benefits
• Personal time off
• Maternity and paternity benefits
• Access to skills/higher education programs/resources
• Discounts on products and services via Benefit Box
• Participate in CSR programs and live life with a purpose
• Opportunities to grow and advance your career

Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.