Food & Beverage Operations Manager

5G-Starlink Pte.; Singapore; On-site; SGD 55,000 - 90,000; Full time

Benefits offered by this job

Room discount

Training opportunities

Competitive salary and benefits

Job summary

5G-Starlink Pte. is seeking a Food & Beverage Operations Manager to oversee daily restaurant activities and ensure exceptional guest experiences in Singapore. You will plan staffing, respond to guest feedback, and drive promotions to increase sales.

The role requires a hospitality degree, fluent English, and strong leadership with cost control and menu collaboration with the Executive Chef. Evening/weekend availability is expected.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Fluent English; other languages advantageous.
• Proficiency in MS Office.
• Strong presentation and communication skills.
• Team player with excellent interpersonal skills.

Responsibilities

• Supervise day-to-day activities of one or more food and/or beverage outlets to meet guest experience and revenue targets.
• Plan and organize work for the outlet to ensure smooth operations.
• Respond to guest complaints and implement recovery guidelines to ensure satisfaction.
• Develop and implement menus and market programs to increase sales and patronage.
• Monitor financial results and analyze guest feedback to drive action.
• Ensure equipment and facilities are maintained and clean.
• Collaborate with Executive Chef on concepts and menu design and communicate promotions to staff.
• Aim to achieve budgeted revenues, control expenses and labor costs, and maximize profitability.
• Assist in preparing the annual operating budget and manage inventory and supplies.

Skills

Fluent English

Strong presentation

Communication skills

Team player

Interpersonal skills

Availability for evenings/weekends

Education

Bachelor's degree in Hospitality Management

Tools

MS Office

Job description

About the job Food & Beverage Operations Manager

Requirements:

• Supervise day-to-day activities of one or more food and/or beverage outlets. Plan and organize work for the entire outlet to ensure that the outlet meets its guest experience and revenue targets.
• Ensure superior guest experience throughout the guest journey. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage.
• Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
• Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
• Ensure that all restaurant equipment and facilities (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
• Work closely with Executive Chef to identify pertinent concepts and menu design for the outlet(s). Conduct meetings to inform staff of special promotions, daily specials, and additional information.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within the outlet.
• Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
• Plan and organise the work duties of the service team throughout the various meal periods.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Perform other duties as assigned.

What We Need From You

• Bachelors degree in Hospitality Management or any other related degree
• Possess a valid food hygiene certificate
• Commitment to working evenings, weekends and holidays based on operational needs
• Must speak fluent English; other languages will be an advantage
• Proficiency in MS Office
• Strong presentation and communication skills.
• Team Player and excellent interpersonal skills
• High level of passion, enthusiasm and drive for result

What We Offer

Well reward all your hard work with a great salary and benefits great room discount and superb training.