Food & Beverage Agent

InterContinental Hotels Group; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount at IHG Singapore

Special Employee Rate at IHG Hotels

Room to Grow Opportunities

Job summary

Hotel Indigo Singapore Katong, part of InterContinental Hotels Group, seeks a Food & Beverage Agent to interact with guests, upsell beverages, and deliver high-standard service in a premium hotel setting.

Role requires a positive hospitality mindset, English literacy, and a commitment to guest satisfaction; benefits include Meal Allowance, Medical and Dental coverage, and exclusive staff discounts across IHG properties.

Qualifications

• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.
• Alcohol awareness certification and/or food service permit or health/food handler card as required by local government.
• Demonstrated ability to interact with customers, employees and third parties with professionalism.

Responsibilities

• Converse with guests regarding food and beverage products.
• Upsell beverages and replenish stock while adhering to responsible alcohol service.
• Promote and sell cocktails to guests.
• Maintain cost saving measures and recycle where possible.
• Communicate guest difficulties and feedback to supervisor.
• Establish and maintain effective working relationships with staff.
• Attend daily briefings and training sessions.
• Deliver high-standard Food & Beverage service per departmental standards.
• Address guest complaints promptly and effectively.
• Store food and beverage stock per hotel procedures.
• Ensure prompt and efficient delivery of food and beverages to guest tables.

Skills

Guest interaction

Education

High School or Vocational Certificate in Hotel Management or related field

Job description

Join us as a Food & Beverage AgentinHotel Indigo Singapore Katong.You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

• Conversed with guests in relation to the food and beverage products

• Upsell beverages and regularly replenished, abiding by responsible alcohol service regulations

• Promoting and selling cocktails to guests

• Recycles where-ever possible and enforces cost saving measures to staff

• Communicates to his / her superior any difficulties, guest comments and other relevant information

• Establishes and maintains effective employee working relationships

• Attends and participates in daily briefings and other meetings as scheduled

• Attends and participates in training sessions as scheduled

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Take appropriate action to resolve guest complaints

• Food and beverage stock is stored in relation to hotel procedures

• Ensure Prompt and efficient delivery of food and beverage to the guest's tables

Qualifications and requirements

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.