Lobby Host / Senior Lobby Host

InterContinental Hotels Group; Singapore; Hybrid; SGD 32,000 - 46,000; Full time

Benefits offered by this job

Meal Allowance

Birthday Off

Medical Benefits

Medical & Dental Benefits

Insurance Coverage

25-50% F&B Discount at restaurants

Special Employee Rate

Room to Grow Opportunities

Job summary

Hotel Indigo Singapore Katong is seeking a friendly Lobby Host to welcome guests, assist with check-in/out, and share the local neighbourhood story. You will greet guests by name, provide courteous service, and upsell experiences.

This role focuses on personal, warm, unscripted service in a vibrant boutique setting. You will maintain brand standards, manage front desk tasks, know reservation procedures, and collaborate with colleagues to deliver True Hospitality.

Qualifications

• GCE 'N/O' Levels or Vocational Certificate in Hotel Administration with 1 year of guest/service experience.
• Strong communication with customers, employees and third parties to reflect the hotel brand.
• Able to read and write English.
• Experience using OPERA PMS.

Responsibilities

• Greets guests in a friendly, helpful manner and learns guests' names when possible.
• Ensure Brand Standards and True Hospitality are delivered consistently.
• Register and room arrivals per established procedures; assist with check-in/check-out.
• Handle guest requests, including safety box usage and special promotions.
• Create onward bookings within IHG properties when appropriate and maintain guest relations.

Skills

Communication skills

Customer service experience

English proficiency

Education

GCE 'N/O' Levels or Vocational Certificate in Hotel Administration

Tools

OPERA PMS

Job description

Join us as a Lobby Host in Hotel Indigo Singapore Katong! You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

Financial returns:

• Maintains cashier float and ensures accurate daily report of all money received

• Performs the audit balances and prepares all works for audit in an orderly fashion

• Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue

Guest experience:

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Ensure the Neighbourhood story and Guest journey is delivered to guests

• Registers and rooms all arrivals according to established procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Responsible and attends to guests’ requests of using the service of safety box at all times

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, and also IHG One Rewards loyalty program

• Attends to guest’s complaints, inquiries and requests, refers problems to supervisor/ Neighbourhood Host if he/she is unable to assist

• Is familiar with other properties within IHG so that guest indicating any next destination on the registration card can be “sold” an onward booking to another hotel within IHG Hotels Group brands

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

Responsible business:

• Maintains intimate knowledge of departmental standards and procedures

• Keeps abreast of all modifications to accounting policies and procedures

• Maintains exemplary department standards of behaviour and appearance and attitude as expected in a IHG Brand

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG One Rewards member and other VIP’s and with reference to hotel and to be a health or safety hazard

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedure

• Be familiar with Brand Safety Standards, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

Qualifications and requirements

• GCE 'N/O' Levels or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, with 1 year’s experience in guest / customer service, or an equivalent combination of education and experience.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English.

• Experience using OPERA PMS

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Medical & Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo Singapore Katong brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.