FOH Service Leader & Guest Experience Captain

BOMUL HOLDINGS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

BOMUL HOLDINGS PTE. LTD. is seeking a Restaurant Captain to oversee front-of-house operations at our Singapore location. You will supervise service staff, uphold guest experience standards, and support the Restaurant Manager in daily operations.

Ideal candidates have strong customer service skills, leadership ability, and experience coordinating with kitchen teams to ensure timely service while maintaining hygiene and SOP compliance.

Qualifications

• Experience supervising front-of-house staff and ensuring service standards.
• Strong customer service and communication skills.
• Ability to train staff on SOPs and service standards.
• Experience coordinating with kitchen and service teams.
• Knowledge of hygiene and safety requirements.

Responsibilities

• Supervise and coordinate front-of-house service staff during daily operations.
• Ensure high standards of customer service and handle guest feedback or complaints professionally.
• Lead by example in service quality, grooming, and workplace discipline.
• Assign stations, manage staff deployment, and ensure adequate manpower coverage.
• Train and coach service staff on service standards, menu knowledge, and SOPs.
• Monitor table service flow, order accuracy, and food presentation.
• Coordinate closely with the kitchen team to ensure timely food service.
• Ensure compliance with hygiene, safety, and company SOPs.
• Assist with opening and closing duties, including cash handling when required.
• Support Restaurant Manager in administrative and operational tasks.

Skills

Front-of-house supervision

Customer service

Staff training

Shift coordination

Grooming & discipline

Cash handling

Job description

BOMUL HOLDINGS PTE. LTD. is seeking a Restaurant Captain to oversee front-of-house operations at our Singapore location. You will supervise service staff, uphold guest experience standards, and support the Restaurant Manager in daily operations.

Ideal candidates have strong customer service skills, leadership ability, and experience coordinating with kitchen teams to ensure timely service while maintaining hygiene and SOP compliance.