Floral Manager

24hrscityflorist; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

24Hrs City Florist is seeking a hands-on Floral Operations Manager to lead day-to-day activities across both outlets, ensuring smooth workflows, timely order fulfilment and consistent product quality.

You will supervise florists and retail staff, prepare rosters, coordinate production and delivery, manage inventory, and uphold exceptional customer service during peak seasons and weekends.

Qualifications

• Experience in floristry or floral retail with supervisory/ops exposure.
• Strong floral design skills and commitment to quality.
• Excellent organizational skills and attention to detail.
• Ability to lead and train a team while working independently.
• Proactive, responsible, and solution‑oriented with ownership.
• Familiarity with inventory management, cost control, and basic computer apps.
• Good communication and customer service skills.
• Willingness to work across both outlets, including weekends and peak seasons.

Responsibilities

• Oversee daily operations across both outlets and ensure efficient workflows.
• Coordinate order processing, production planning, delivery arrangements, and logistics.
• Ensure adequate staffing and resources for daily and peak demand.
• Maintain procedures, handovers and a tidy working environment.
• Create floral arrangements and products per customer requirements and standards.
• Perform quality checks for freshness, presentation, accuracy and workmanship.
• Lead and train florists, retail staff and junior team members.
• Manage flower purchasing, stock replenishment and inventory.

Skills

Floristry experience

Team leadership

Inventory management

Customer service

Quality control

Operations coordination

Job description

About the role

We are seeking a hands‑on and organised Floral Operations Manager to oversee the daily operations of both outlets, primarily based at 24Hrs City Florist. This role combines floristry expertise with team leadership, operational planning and quality control. The successful candidate will ensure smooth daily operations, effective coordination between both outlets, consistent product quality and excellent customer service.

Key responsibilities

• Oversee daily operations across both outlets, ensuring efficient workflows and timely order fulfilment.


• Coordinate order processing, production planning, delivery arrangements and logistics.


• Ensure sufficient manpower and resources to support daily operations and peak‑season demand.


• Maintain operational procedures, proper handovers and a clean, organised working environment.


• Create floral arrangements, bouquets, hampers and other floral products according to customer requirements and company standards.


• Conduct quality checks to ensure product freshness, presentation, accuracy and workmanship.


• Guide the team in maintaining consistent quality across both outlets.


• Prepare staff rosters and coordinate manpower deployment across both locations.


• Train, guide and supervise florists, retail assistants and junior team members.


• Manage flower purchasing, stock replenishment and inventory of floral materials and supplies.

About you

• Experience in floristry, floral retail or a related industry; supervisory or operations experience is an advantage.


• Strong floral design skills and a commitment to delivering quality work.


• Good organisational skills, attention to detail and the ability to manage multiple priorities.


• Ability to lead, train and coordinate a team while working independently.


• Proactive, responsible and solution‑oriented, with strong ownership and initiative.


• Familiarity with inventory management, cost control and basic computer applications.


• Good communication and customer service skills.


• Willingness to work across both outlets, including weekends, public holidays and peak floral seasons such as Valentine's Day and Mother's Day.

About us

24Hrs City Florist and Miiv Flora are Singapore‑based floral businesses offering fresh flower arrangements, bouquets, hampers and floral gifts for various occasions. Miiv Flora serves customers from our heartland retail outlet in Ang Mo Kio, while 24Hrs City Florist specialises in online floral gifting and islandwide delivery.