Flight Operations Controller — Real-Time Routing & Dispatch

Singapore Airlines; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Singapore Airlines is seeking a Flight Controller within the Flight Services & Fuel Efficiency team at the Operations Control Centre (TMM). The role involves monitoring flights, coordinating delays and diversions, and ensuring smooth communications with crew during IRROPS.

The successful candidate will work in shifts, undergo a 12-month training program, and sign a training bond for two years. A background in Flight Operations or ATPL is preferred, with the aim of maintaining safety and

Qualifications

• Operational role requires ability to work on shift duties.
• Bachelor's Degree with background in Flight Operations or ATPL preferred.

Responsibilities

• Monitor flight progress and disseminate flight information to stakeholders.
• Evaluate route and safety information including facility curtailments and crew time limitations.
• Inform operations crew via ACARS as needed.
• Aim to minimise flight delays and passenger disruption.
• Arrange additional flights, charters or relief flights when required.
• Coordinate delays or diversions to enroute stations or airports as necessary.
• Act under procedures for accidents, incidents, hijackings, threats, and medical emergencies.
• Analyse causes of flight delays to improve handling and reduce recurrence.
• Monitor Flight Following and update flight plans for fuel-related scenarios (EDTO).
• Communicate changes to flight plans with Technical Crew and Dispatchers; re-route if needed.
• Provide flight planning support during IRROPS.
• Monitor significant weather and advise on rerouting for resilience.
• Coordinate arrival/departure sequencing and related delays management.
• Maintain Flight Dispatch currency and support fuel initiatives.
• Ensure SIN ATFM measures are communicated to crew.
• Other duties as assigned by the department.

Skills

Shift work

Education

Bachelor's Degree, preferably with a background in Flight Operations or pilots ATPL

Job description

Job Description

Job Description

The successful candidate will join the Flight Services & Fuel Efficiency department in SIA Operations Control Centre (TMM).

Key Responsibilities

• Monitor the progress of SIA flights and disseminate relevant flight information to parties concerned.
• Consistently evaluate route and operational safety information, such as curtailment of airport facilities, including runways and fueling facilities, industrial unrest, meteorological warnings, and crew flight time limitations, while assessing their impact on flights.
• Keep the operations crew informed via ACARS when necessary.
• Work to minimise flight delays and passenger inconvenience.
• Arrange additional flights, charters and/or relief flights as required.
• Coordinate and handle delays or special diversions to enroute stations or airports when commercial, economic, or technical circumstances require it.
• Act under stipulated procedures for accidents/incidents involving SIA aircraft and property, as well as for emergencies such as hijackings, bomb threats and/or medical emergencies involving SIA or Star-Alliance partner flights in Singapore.
• Analyse the cause of flight delays and their subsequent handling with the objective of improving the handling techniques to avoid or minimise their recurrence.
• Monitor flight progress (Flight Following) & revise/update flight plans, noting changes in critical fuel scenarios for (EDTO) (Extended Diversion Time Operation)
• Communicate with Technical Crew and Flight Dispatchers on changes to flight plan when necessary; in-flight re-routing due to revised operating conditions, airspace and/or weather-related matters, further route optimisation, etc.
• Provide flight planning support during IRROPS.
• Monitor significant weather (e.g., Typhoon, Volcanic Ash, severe weather around terminal airspaces) and provide the necessary rerouting and information for operational resilience.
• Monitor ad-hoc significant disruption to air routes/airspaces.
• Coordinate arrival & departure sequencing, European Delay Management, Tactical Cost Index Adjustment and others.
• Maintain Flight Dispatch currency.
• Support fuel initiative operations
• Ensure SIN ATFM Management Measures are communicated to the crew.
• Any other duties as assigned by the department.
  
  

Requirements

• Bachelor's Degree, preferably with a background in Flight Operations or pilots ATPL
• As this is an operational role, you will need to be able to work on shift duties
  
  

Successful candidates will undergo a suitable training program that typically runs for 12 months. Training duration for candidates with relevant experience will be evaluated on a case-by-case basis. The trainee must successfully complete the training program and competency assessments before being appointed as Flight Controller.

Successful candidates are required to sign a bond for the duration of training and two years thereafter.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.