Flexible Mystery Shopper — Service Experience Auditor

FORBES RESEARCH PTE LTD; Singapore; On-site; SGD 11,000 - 16,000; Full time

Job summary

FORBES RESEARCH PTE LTD in Singapore is seeking mystery shoppers to conduct audits at multiple service hubs. You will visit locations, interact with staff according to a defined scenario, and help assess customer service standards.

Audits last about 10–15 minutes with discreet audio recording permitted. Working hours are flexible, with fieldwork scheduled from early November to early December at various hubs around Singapore.

Qualifications

• Must speak and understand English comfortably.

Responsibilities

• Act out an assigned scenario during the mystery audit.
• Remain flexible if interactions do not follow the expected path.
• Travel to service hub locations across Singapore near preferred areas.
• Conduct discreet audio recording during the audit.
• Complete an audit form after each visit.

Job description

FORBES RESEARCH PTE LTD in Singapore is seeking mystery shoppers to conduct audits at multiple service hubs. You will visit locations, interact with staff according to a defined scenario, and help assess customer service standards.

Audits last about 10–15 minutes with discreet audio recording permitted. Working hours are flexible, with fieldwork scheduled from early November to early December at various hubs around Singapore.