Mystery Shopper

FORBES RESEARCH PTE LTD; Singapore; Sur place; SGD 11 000 - 16 000; Plein temps

Résumé du poste

FORBES RESEARCH PTE LTD in Singapore is seeking mystery shoppers to conduct audits at multiple service hubs. You will visit locations, interact with staff according to a defined scenario, and help assess customer service standards.

Audits last about 10–15 minutes with discreet audio recording permitted. Working hours are flexible, with fieldwork scheduled from early November to early December at various hubs around Singapore.

Qualifications

• Must speak and understand English comfortably.

Responsabilités

• Act out an assigned scenario during the mystery audit.
• Remain flexible if interactions do not follow the expected path.
• Travel to service hub locations across Singapore near preferred areas.
• Conduct discreet audio recording during the audit.
• Complete an audit form after each visit.

Description du poste

Job Summary

We are looking for mystery shoppers to conduct mystery audits at various service hubs across Singapore. You will help us assess customer service standards by visiting assigned locations and interacting with staff based on a given scenario.

Responsibilities

• Act out an assigned scenario naturally during the mystery audit
• Remain flexible and adapt naturally if the interaction does not proceed as expected
• Speak and understand English comfortably
• Travel to different service hub locations across Singapore; assignments will be allocated as close as possible to your preferred areas
• Conduct discreet audio recording during the audit
• Think on the spot and maintain a natural demeanour throughout the interaction
• Each audit takes approximately 10-15 minutes, excluding any waiting time
• Complete an audit form after the mystery shopping visit

Other Information

• Payment: $10 per completed audit
• Working hours: Flexible, depending on service hub operating hours
• Fieldwork period: Early November to early December
• Briefing: A briefing will be arranged at a mutually convenient date before fieldwork begins
• Location: Various service hubs across Singapore