APAC CS Regional Lead: Scale Success & Growth

Talon.One; Singapore; On-site; SGD 120,000 - 240,000; Full time

Benefits offered by this job

Learning budget

Annual leave

Home office budget

Home office allowance

Work abroad

WeWork access

Mental health support

Health coverage for dependents

Job summary

Talon.One is seeking a Senior Customer Success Regional Lead, APAC to own and scale customer success across the APAC region. You will be a strategic partner bridging customer goals with our API-first platform to drive commercial impact.

Lead a high-performing CS team, partner with cross-functional teams, and shape regional strategy while ensuring renewal, growth, and exceptional customer outcomes.

Qualifications

• 2+ years leading and scaling Customer Success teams, with a total of 5+ years in CS or Account Management within B2B SaaS
• Strong background in Mar-tech space and experience with enterprise customers on complex, technical products
• Proven ownership of renewals, expansions, and data-driven forecasting and decision-making
• Deep familiarity with APAC market dynamics
• Excellent leadership and stakeholder management with clear communication across tech and non-tech audiences
• High emotional intelligence, empathy, and positivity; strong relationship builder in a creative, collaborative environment
• Experience improving processes and playbooks in a fast-growing, international company
• Ability to thrive in a senior, hands-on role in a changing environment

Responsibilities

• Mentor and develop a team of Customer Success Managers, setting clear performance expectations, KPIs, and long-term career development paths
• Define and execute a regional strategy aligned with global goals, identifying trends, risks, and opportunities in APAC
• Partner with Account Management to drive renewal and expansion strategies with accurate forecasting and measurable business value
• Collaborate with Technical Account Management for post-sales enablement, Sales for account planning, and Product to relay customer feedback
• Improve CS processes, playbooks, and tooling to support regional scale with consistent, high-quality customer experience
• Track adoption, health scores, and outcomes to mitigate churn and capitalize on growth opportunities
• Maintain a hands-on approach with key enterprise accounts translating complex marketing objectives into successes using our API-first platform

Skills

Team Leadership

CS Management

SaaS

APAC Market Knowledge

Renewals & Expansions

Stakeholder Management

Enterprise Customer Management

Tools

CRM software

Post-Sales Tools

Job description

Talon.One is seeking a Senior Customer Success Regional Lead, APAC to own and scale customer success across the APAC region. You will be a strategic partner bridging customer goals with our API-first platform to drive commercial impact.

Lead a high-performing CS team, partner with cross-functional teams, and shape regional strategy while ensuring renewal, growth, and exceptional customer outcomes.