Fintech Client Operations & Onboarding Specialist

Libeara; Singapore; On-site; SGD 62,000 - 98,000; Full time

Job summary

Libeara is seeking a Client Services and Operations Associate to support day-to-day client onboarding, transaction processing, fund/platform operations, and operational control functions across our business. This role suits someone highly organized, detail-oriented, and comfortable in an environment with strong control, documentation, audit, and regulatory expectations.

You will play a key role in ensuring daily operational processes are completed accurately and on time, that risks are managed,

Qualifications

• 2–5 years in Operations, Client Services, Fund Operations, Trade support, Middle Office, Onboarding, or a similar Financial Services / Fintech operations role
• Strong attention to detail and ability to execute recurring processes accurately and within deadlines
• Experience working within a controlled environment with audit, compliance, and regulatory expectations
• Good understanding of operational risk, process controls, and the importance of documentation and evidence
• Excellent written and verbal communication skills, with the ability to coordinate across multiple internal and external stakeholders
• Proactive, organised, and comfortable working in a fast-paced environment with evolving systems and processes

Responsibilities

• Daily Operations and Transaction Support: Ensure daily operational processes are completed accurately, timely, and in accordance with internal procedures and control standards
• Maintain accurate and comprehensive operational records, transaction logs, and supporting documentation
• Provide timely and accurate information to clients and internal stakeholders on transaction status, trade-related matters, and operational queries, and assist in resolving issues or concerns promptly
• Escalate issues, breaks, or exceptions in a timely manner and help coordinate resolution across relevant teams
• Controls, Risk Management, and Governance: Support the management of operational risks by ensuring processes are performed within established controls, policies, and risk parameters
• Help maintain supervisory controls and ensure they are properly documented and available for management, compliance, and audit review as required
• Support the maintenance of the Operations risk register and assist in conducting risk control self-assessments to monitor and assess the effectiveness of operational controls
• Ensure operational activities, including trades and transaction handling, are carried out in compliance with applicable regulatory, compliance, and internal risk policies
• Assist in identifying control gaps, process weaknesses, and operational risk areas, and support remediation efforts
• Audit, Regulatory, and Compliance Support: Maintain processes and records to meet internal control standards and support the successful completion of internal and external audits
• Assist with audit preparation by ensuring operational evidence, reconciliations, approvals, and documentation are complete, accurate, and readily retrievable
• Support the management of regulatory obligations and operational regulatory matters, including coordinating responses, information gathering, and follow-up actions with compliance, management, and regulators where required
• Work closely with internal stakeholders to ensure operational readiness for evolving regulatory and governance requirements
• Process Documentation and Continuous Process Improvement: Continuously update standard operating procedures, process notes, and end-to-end operational flow documentation to reflect current practices and control requirements
• Identify and implement process improvements to enhance the efficiency, accuracy, scalability, and control environment of operational processes
• Participate in ongoing efforts to improve systems and operational workflows to support new business, product, client, and regulatory requirements
• Help standardise and strengthen operational practices across onboarding, transaction support, controls, and reporting activities
• Support production verification testing that ensures systems operate as intended after deployment

Skills

Attention to detail

Regulatory awareness

Communication

Proactivity

Organized

Job description

Libeara is seeking a Client Services and Operations Associate to support day-to-day client onboarding, transaction processing, fund/platform operations, and operational control functions across our business. This role suits someone highly organized, detail-oriented, and comfortable in an environment with strong control, documentation, audit, and regulatory expectations.

You will play a key role in ensuring daily operational processes are completed accurately and on time, that risks are managed,