Retail Banking Onboarding & Compliance Analyst

Citi; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

Learning & development resources

Wellbeing and financial support

Job summary

Citi is seeking a Client Acceptance & Onboarding Analyst to deliver accurate, compliant account opening for retail banking customers across branch and digital channels. You will work with frontline teams, compliance partners, and operations colleagues to ensure onboarding meets regulatory requirements while maintaining a positive client experience.

With 5+ years in retail banking operations and a strong KYC/AML background, you will drive process improvements, support audits, and coordinate

Qualifications

• Bachelor's degree or equivalent practical experience in Banking, Finance, Business, or a related field.
• At least 5 years of experience in retail banking operations, account opening, customer onboarding, or banking back-office functions.
• Working knowledge of KYC, AML, sanctions screening, and regulatory onboarding requirements as applied in a retail banking environment.

Responsibilities

• Process retail bank account opening requests across branch and digital channels with accurate data capture.
• Verify customer identity and documentation per KYC/AML regulatory requirements.
• Conduct customer due diligence and enhanced due diligence assessments.
• Maintain audit-ready documentation and support audit activities.
• Coordinate with sales and service teams to resolve documentation gaps and keep onboarding on track.
• Track onboarding cases in internal systems and meet productivity and risk metrics.
• Identify opportunities to drive digital enhancements to onboarding processes.

Skills

Attention to detail

Cross-functional collaboration

Effective communication

multitasking

Proactive learning

Regulatory onboarding knowledge

KYC/AML familiarity

Education

Bachelor's degree or equivalent practical experience in Banking/Finance/Business

Tools

KYC/AML systems

Banking software

Job description

Citi is seeking a Client Acceptance & Onboarding Analyst to deliver accurate, compliant account opening for retail banking customers across branch and digital channels. You will work with frontline teams, compliance partners, and operations colleagues to ensure onboarding meets regulatory requirements while maintaining a positive client experience.

With 5+ years in retail banking operations and a strong KYC/AML background, you will drive process improvements, support audits, and coordinate