Field Technical Product Support Engineer - Systems & Upgrades

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Applied Materials South East Asia Pte Ltd is seeking a field technical support specialist responsible for customer escalations, fleet performance, installations and upgrades. You will coordinate between customers and internal engineering teams, provide documentation, support site deployments and analyze system performance data to drive improvements.

You will also support Alpha and Beta site activities, review ECOs and communicate field issues, ensuring timely field implementation and data-driven

Qualifications

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Technical support

Customer escalation

Field support

Documentation

Data analysis

Stakeholder communication

Job description

Applied Materials South East Asia Pte Ltd is seeking a field technical support specialist responsible for customer escalations, fleet performance, installations and upgrades. You will coordinate between customers and internal engineering teams, provide documentation, support site deployments and analyze system performance data to drive improvements.

You will also support Alpha and Beta site activities, review ECOs and communicate field issues, ensuring timely field implementation and data-driven