Field Service Specialist

ADELMO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Adelmo Singapore Pte Ltd is seeking a Field Service Specialist to deliver on-site installation, testing, commissioning, preventive maintenance, and repair for UPS systems. You will ensure high-quality service, minimize downtime, and maintain customer satisfaction through professional technical support.

The role involves travel to customer sites, hands-on fault diagnosis, and collaboration with senior engineers to resolve complex issues while maintaining strict safety and reporting standards.

Qualifications

• Formal education in electrical engineering or related field.
• 2–3 years’ field service experience preferred, preferably with UPS or power protection equipment.
• Hands-on installation, troubleshooting, and repair experience with UPS units.
• Strong communication and customer service skills.

Responsibilities

• Perform on-site installation, testing, and commissioning of UPS systems and related equipment.
• Carry out scheduled preventive maintenance for UPS systems and batteries.
• Diagnose, troubleshoot, and repair UPS units at customer sites; respond to service calls.
• Act as on-site representative; advise customers on UPS operation and safety practices.
• Prepare service reports and maintenance checklists; update service databases.

Skills

Electrical power systems

Troubleshooting UPS

Installation & commissioning

Customer service

Education

Nitec / Higher Nitec in Electrical Engineering or related field

Job description

Job Purpose

The Field Service Specialist is responsible for providing on-site installation, commissioning, preventive maintenance, and repair services for Uninterruptible Power Supply (UPS) systems and related equipment. This role ensures high-quality service delivery, minimizes equipment downtime, and maintains strong customer satisfaction through professional technical expertise and support.

Key Responsibilities

1. Installation & Commissioning

• Perform on-site installation, testing, and commissioning of UPS systems and related equipment.
• Verify system performance and ensure compliance with technical specifications.
• Provide operational handover and basic training to customers.

2. Preventive & Corrective Maintenance

• Carry out scheduled preventive maintenance to ensure reliable UPS performance.
• Diagnose, troubleshoot, and repair UPS systems and batteries at customer sites.
• Respond to emergency service calls and resolve breakdowns efficiently.

3. Customer Interaction & Support

• Act as the company’s on-site representative, ensuring professional customer engagement.
• Advise customers on proper UPS operation, safety measures, and maintenance best practices.
• Escalate unresolved issues to senior engineers or technical managers.

4. Documentation & Reporting

• Prepare detailed service reports, maintenance checklists, and fault analysis records.
• Update service databases with accurate information on work performed.
• Provide feedback on recurring technical issues for continuous improvement.

5. Coordination & Logistics

• Coordinate with the warehouse and logistics team for spare parts and replacement units.
• Ensure proper handling, storage, and return of defective parts and equipment.
• Support project teams in large-scale installations or service contracts.

6. Compliance & Safety

• Adhere to company safety guidelines and site-specific safety requirements.
• Ensure compliance with warranty terms, service procedures, and quality standards.
• Participate in regular technical and safety training programs.

Qualifications & Requirements

• Nitec / Higher Nitec in Electrical Engineering, Electronics, or related field.
• 2–3 years’ experience in field service, preferably in UPS systems or power protection equipment.
• Strong knowledge of electrical circuits, batteries, and power systems.
• Hands-on experience in installation, troubleshooting, and repair of UPS units.
• Good communication and customer service skills.
• Willingness to travel frequently and work at customer sites, including after-hours if required.

Key Competencies

• Technical expertise in UPS systems and power protection equipment
• Strong problem-solving and troubleshooting ability
• Customer service orientation and professionalism
• Attention to detail and accuracy in reporting
• Safety-conscious mindset
• Ability to work independently and under pressure

Adelmo Singapore Pte Ltd provides a dynamic and growth-oriented environment in the power protection industry. We are looking for motivated specialists who can deliver high-quality technical service and ensure customer trust.