Field Service Scheduler & Resource Optimizer

TELISTAR SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Telistar in Singapore is seeking a Resource Planner to optimize field service resource deployment and support KPI reporting. The role collaborates with cross-functional teams to maximize service performance and contract billing.

Responsibilities include planning Field Service Engineers for maintenance, managing resource utilization, and ensuring timely billing while maintaining data integrity across SAP and related systems.

Qualifications

• Experience in resource planning, service coordination, or service operations administration.
• Knowledge of ServiceMax, Salesforce, SAP or equivalent CRM/ERP platforms.
• Strong analytical and organizational skills with attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Responsibilities

• Plan and schedule Field Service Engineers for preventive maintenance, installations, corrective maintenance, and field change orders to meet service commitments.
• Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability.
• Ensure preventive maintenance activities are completed within contractual timelines and grace periods.
• Maintain and update Installed Base records to support maintenance planning and service execution.
• Coordinate billing submissions, invoice generation, and billing-related queries with Finance, Commercial, and shared service teams.
• Monitor unbilled activities and implement corrective actions to reduce billing backlog and prevent revenue leakage.
• Collaborate with Delivery Managers, Project Managers, Field Service, and Customer Service teams to ensure effective workforce planning.

Skills

Resource planning

Service coordination

Service operations

Analytical skills

Multitasking

Communication skills

Excel & reporting

Tools

ServiceMax

Salesforce

SAP

Job description

Telistar in Singapore is seeking a Resource Planner to optimize field service resource deployment and support KPI reporting. The role collaborates with cross-functional teams to maximize service performance and contract billing.

Responsibilities include planning Field Service Engineers for maintenance, managing resource utilization, and ensuring timely billing while maintaining data integrity across SAP and related systems.