Field Service Resource Planner: Scheduling & Billing

Telistar Solutions Pte Ltd; Singapore; On-site; SGD 54,000 - 86,000; Full time

Job summary

Telistar Solutions Pte Ltd is seeking a Resource Planner to optimize field service resource deployment and ensure accurate contract billing. The role supports KPIs, revenue realization, and contract compliance by coordinating service activities and collaborating with cross-functional teams.

The position involves planning and scheduling Field Service Engineers, monitoring SLAs, and ensuring timely progression of service cases and billing actions.

Qualifications

• Experience in resource planning, service coordination, or service operations administration.
• Strong analytical and organizational skills with attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Plan and schedule Field Service Engineers for preventive maintenance, installations, and corrective maintenance to meet service commitments.
• Optimize resource utilization balancing customer needs, SLA requirements, and engineer availability.
• Coordinate billing submissions, invoice generation, and billing-related queries with Finance and shared service teams.
• Monitor unbilled activities and implement corrective actions to reduce billing backlog and revenue leakage.
• Collaborate with Delivery Managers and cross-functional teams to ensure effective workforce planning.

Skills

Resource planning

Service coordination

Service operations administration

Stakeholder management

Education

Bachelor's degree in a relevant field

Tools

ServiceMax

Salesforce

SAP

Job description

Telistar Solutions Pte Ltd is seeking a Resource Planner to optimize field service resource deployment and ensure accurate contract billing. The role supports KPIs, revenue realization, and contract compliance by coordinating service activities and collaborating with cross-functional teams.

The position involves planning and scheduling Field Service Engineers, monitoring SLAs, and ensuring timely progression of service cases and billing actions.