Field Service Engineer - Equipment Install & Maintenance

AZENTA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

AZENTA SINGAPORE PTE. LTD. is seeking a field service engineer to install, diagnose, and maintain equipment across customer sites in Singapore. You will interface with customers to ensure satisfaction and adhere to safety and Azenta policies.

With a degree in mechanical engineering and 3+ years of experience, you will troubleshoot issues, travel internationally as needed, and support global needs. A valid driver's license and ability to lift up to 50 pounds are required.

Qualifications

• Degree in mechanical engineering or equivalent in a relevant discipline.
• Excellent communication skills with the ability to read, write and speak with clarity in English.

Responsibilities

• Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead.
• Interface with customers to ensure customer satisfaction with equipment and service levels.
• Maintain a safe and clean working environment by conforming at all times to Azenta's and customer's work protocols and policies.
• Attain Equipment Service and Operation Certification on equipment and systems as defined.
• Submit reports, such as Service and Status Reports, on all support activities as defined and required.
• Adopt PoC for both customer and internal Azenta Management.
• Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
• Assist with sample migration (initial transfer from old format to new format and load into customer Store).
• Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.

Education

Bachelor's degree in Mechanical Engineering

Job description

AZENTA SINGAPORE PTE. LTD. is seeking a field service engineer to install, diagnose, and maintain equipment across customer sites in Singapore. You will interface with customers to ensure satisfaction and adhere to safety and Azenta policies.

With a degree in mechanical engineering and 3+ years of experience, you will troubleshoot issues, travel internationally as needed, and support global needs. A valid driver's license and ability to lift up to 50 pounds are required.