Field Service Engineer

Lam Research; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

Lam Research is seeking a Field Service Engineer to join our customer-facing team. You will install, service and repair Lam etch / clean / deposition equipment at customer sites, perform preventive maintenance and participate in start-ups and relocations.

You will travel domestically and internationally, work a 24/7 standby roster when needed, and coordinate with customers to minimize downtime while delivering high quality service and support.

Qualifications

• Bachelor’s degree or equivalent required.
• Self-starter who can work independently and learn quickly.
• Strong interpersonal and communication skills.
• Willing to travel domestically and internationally.
• Ability to engage customers on technical solutions.

Responsibilities

• Install and/or relocate equipment at customers’ sites with start-up and checkout activities.
• Provide on-site preventive maintenance and warranty/paid service for Lam equipment.
• Troubleshoot and diagnose equipment malfunctions; replace defective parts as needed.
• Implement ECOs and field modifications per Engineering changes.
• Maintain service records and logs; complete diagnostic updates.
• Represent Lam professionally and manage customer relationships during service contracts.

Skills

Communication skills

Self-starter

Independent work

Overseas travel willingness

Customer engagement

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What you’ll do

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or elevate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree with no previous professional experience; or equivalent work experience.
• This is a graduate eligible role.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company
• Strong interpersonal and communication skills
• Able to actively engage customers on technical solutions
• Willing to support short term, overseas assignment
• Able to work swing shift (Tues – Sat and/or Sun – Thur)
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Able to perform rostered 24/7 on call standby duty for a week

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Prior experience working in electronics field a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.