Field Process Engineer 2

Lam Research; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Lam Research is seeking a Field Process Engineer to support customer installations and upgrades at client sites. You will partner with account teams to understand roadmaps, perform DOE evaluations, and ensure successful integration of Lam systems within wafer fabrication processes.

The role involves on-site support, capacity startup, and collaboration with product groups to drive improvements. A science degree with hands-on customer-facing experience and willingness to travel are required.

Qualifications

• Masters in Chemistry, Physics, Material Science or related field; or Bachelors with 3+ years experience.
• Graduate eligible role.
• Analytical mindset and problem-solving ability.
• Good communication and interpersonal skills.
• Able to engage customers on technical solutions.
• Able to work in Fab environment and perform standby duties.

Responsibilities

• Work with Account team and customers to understand technology roadmaps and requirements.
• Execute penetration and defense strategy with Global Product Group.
• Startup capacity add systems and match results to existing configurations.
• Design and run DOE evaluations for new installations or field mods.
• Conduct experiments, collect data, and generate reports for distribution.
• Develop new processes for customer applications and improvements.

Skills

Analytical mindset

Communication

Interpersonal skills

Customer engagement

Standby duties

Overseas assignment willingness

Education

Master of Science in Chemistry/Physics/Material Science

Bachelor's degree with 3+ years experience

Tools

Design of Experiments (DOE)

Statistical Process Control (SPC)

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on ourequipment, pushing the boundaries to meet customer needs. You play a vital rolein supporting the customer in installations, training, and identifying designimprovements with product groups. Your portfolio includes providing on-sitesupport at customer sites which include being familiar with customer waferfabrication processing flow and techniques, addressing potential integrationchallenges with systems which impact or are being impacted earlier or later in theprocess flow. This includes Design of Experiment (DOE), process evaluation anddocumentation of process outputs relating to hardware installations, medications /upgrades to existing systems.

What You’ll Do

• Work closely with Account team and customers to understand customertechnology roadmaps, process flow, inflection points, requirements andbusiness issues / challenges. Identify areas where Lam is able to value-add.
• Work with Account team and customers to execute to penetration and defensestrategy, including coordinating with Global Product Group on productdemonstration
• Perform startup of “capacity add” Lam systems i.e. match results to existingsystems and applications
• Design and complete simple DOE evaluations to characterize process windowfor new installations or Lam recommended field hardware modifications /upgrades
• Conduct experiments and tests, collect and analyze data and generate reportsfor both internal and external distribution
• Develop new processes to new and/or existing customer applications
• Professionally represent the company to the customer. Utilize knowledge ofcompany’s product lines and services to keep existing / potential customersinformed when new/additional needs are identified
• Develop good customer relations during start-up and trouble-shooting
• Maintain company’s assigned equipment (computer, tool kit, diagnostic testequipment, spare parts etc) in good working condition, secure and accountedfor
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Who we’re looking for

• Masters of Science in Chemistry, Physics, Material Science, or related field; or Bachelors of Science with 3+ years of relevant work experience
• This is a graduate eligible role
• Systematic and has an analytical mindset
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform standby duties
• Must be able to wear personal protective clothing which comprises of airrespirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Preferred Qualifications

• In-depth understanding of Statistical Process Control (SPC) and/or Design ofExperiments (DOE).
• Foundational analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research (“Lam” or the “Company”) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.