Field Service Engineer

Lutron Electronics; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Lutron Electronics Singapore is seeking a Field Service Engineer to join our fast-growing regional team. You will provide hands-on technical support to sales teams, contractors, and end-users, ensuring that Lutron lighting control systems are installed, commissioned, maintained, and optimized to global standards.

The role covers on-site and remote service, troubleshooting, training customers, and collecting feedback to drive product and service improvements.

Formación

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
• Minimum 3–5 years of experience in field service, commissioning, technical support, or related roles.
• Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies.
• Proficient in Microsoft Office applications.
• Willingness to travel on short notice and support regional projects as required.

Responsabilidades

• Commission, maintain and service Lutron lighting control systems
• Troubleshoot, diagnose, and rectify system issues at customer job sites
• Ensure installations follow Lutron standards and specs
• File complete, accurate site service records
• Deliver on-site & remote technical support to all stakeholders
• Answer product and system technical enquiries promptly
• Escalate complex technical problems to internal teams
• Support pilots, testbed projects and new product launches
• Provide customer training and live system demos
• Collect user feedback to drive product and service upgrades
• Collaborate cross-functionally to boost overall service quality

Conocimientos

Electrical engineering

Field service experience

System troubleshooting

Networking fundamentals

Microsoft Office

Educación

Diploma or Degree in Electrical/Electronics/Building Services/Automation

Herramientas

Networking equipment

Descripción del empleo

Overview

We are seeking a Field Service Engineer to join our fast‑growing Singapore team and support our expanding business across the region. In this role, you will provide comprehensive technical support to sales teams, contractors, and end‑users, ensuring that Lutron lighting control systems are installed, commissioned, maintained, and optimized in accordance with Lutron’s global standards. You will be responsible for delivering high‑quality field service, diagnosing and resolving technical issues, and supporting customers throughout the system lifecycle to ensure reliable performance and an exceptional user experience.

Responsibilities

• Commission, maintain and service Lutron lighting control systems
• Troubleshoot, diagnose, and rectify system issues at customer job sites
• Ensure installations follow Lutron standards and specs
• File complete, accurate site service records
• Deliver on‑site & remote technical support to all stakeholders
• Answer product and system technical enquiries promptly
• Escalate complex technical problems to internal teams
• Support pilots, testbed projects and new product launches
• Provide customer training and live system demos
• Collect user feedback to drive product and service upgrades
• Collaborate cross-functionally to boost overall service quality

Qualifications

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
• Minimum 3–5 years of experience in field service, commissioning, technical support, or related roles.
• Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies.
• Proficient in Microsoft Office applications.
• Willingness to travel on short notice and support regional projects as required.

Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Aff… – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics