Field Service Engineer

INTERNATIONAL BEARINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive salary package

Healthcare coverage

Career advancement with recurring-bon?

Job summary

INTERNATIONAL BEARINGS PTE. LTD. is seeking a Field Service Engineer to provide on-site technical support and troubleshooting for customers across industrial and automotive applications.

You will work with customers to understand equipment issues, analyze root causes, and propose practical solutions to improve reliability and performance. The role involves presenting technical proposals, conducting training, and collaborating with sales and engineering teams.

Qualifications

• Diploma or degree in Mechanical Engineering required.
• 3–4 years experience in Engineering/Manufacturing/Heavy Industry preferred.
• Knowledge of rotary and linear bearings an advantage.
• Strong customer-oriented mindset.

Responsibilities

• Provide on-site technical support and troubleshooting for customers.
• Act as expert advisor to customers and engineering team; input on product enhancements and customizations.
• Collaborate with sales to develop technical solutions meeting customer needs.
• Collaborate with engineering to identify product improvements based on feedback.
• Prepare technical proposals, including system design and cost estimates.
• Deliver product presentations and technical training to staff and customers.
• Maintain up-to-date technical documentation and training materials.

Skills

Field service

On-site support

Troubleshooting

Customer communication

Project management

Presentation skills

Education

Diploma/Degree in Mechanical Engineering

Tools

MS Office

Job description

International Bearings Pte. Ltd.is a leading provider of industrial and automotive bearings, power transmission products, and engineering solutions. As we continue to grow, we are looking for anexperienced Field Service Engineer with a strong background in bearings and rotating equipmentto join our team.

You will be responsible for providingon-site technical support, troubleshooting, inspection, and engineering solutionsto our customers across various industrial and automotive applications. You will work closely with customers to understand their equipment and operating challenges, identify the root causes of bearing-related issues, and recommend practical solutions that improve equipment reliability and performance.

Duties & Responsibilities

• Act as resident technological expert advisor for our products and liaison between customers and the engineering team, providing input on product enhancements, customization requests, and bug reports
• Collaborate with the sales team to understand customer needs and develop technical solutions that meet those needs
• Collaborate with the engineering team to identify opportunities for product improvement and development based on customer feedback and market trends
• Provide engineering support and services to regional offices, distribution channels, OEMS and end-user
• Assist in the preparation of technical proposals, including system design, cost estimations, and project timelines.
• Conduct product presentations and practical training seminars for internal staff as well as customers, channels, management, and others
• Conduct feasibility studies and perform technical analysis to evaluate the compatibility of products with customer requirements.
• Provide technical support to customers during pre-sales and post-sales stages, including troubleshooting, resolving technical issues, and answering product-related questions.
• Maintain up-to-date knowledge of industry trends, competitor products, and emerging technologies to provide valuable insights and recommendations to customers.
• Adapt applications that effectively accomplish customer objectives and user needs
• Connect with customers to analyze user experience and gain constructive feedback
• Participate in trade shows, conferences, and industry events to promote products and establish strong relationships with customers.
• Continuously update and maintain technical documentation, product manuals, and training materials for internal and external use.
• Maintain an expert level of product knowledge and application

Tasks Include

• Strong technical knowledge in the relevant industry, including a deep understanding of products, systems, and applications.
• Excellent communication and interpersonal skills to effectively convey complex technical information to both technical and non-technical stakeholders.
• Problem-solving abilities and the capacity to think critically and analytically to identify and resolve technical issues.
• Strong presentation skills to deliver product demonstrations and technical training to internal and external audiences.
• Ability to multi-task and manage multiple projects simultaneously while meeting deadlines and maintaining attention to detail.
• Strong project management skills to oversee the implementation of technical solutions and ensure customer satisfaction.
• Ability to work independently as well as in a team environment, fostering collaboration and knowledge sharing.

The Successful Applicant:

• Minimum Diploma/Degree in Mechanical Engineering
• 3 – 4 years experience (in Engineering/Manufacturing/Heavy Industry) preferred. Knowledge of rotary and linear bearings would be an advantage
• Strong interest and customer-oriented mindset
• Organized, structured, analytical, presentable, professional, as well as self-driven and motivated
• Adept and effective communicator
• Computer literacy is a must
• Ability to handle customers' issues tactfully and professionally
• Demonstrating project management abilities

Benefits

• Competitive Salary Package, Transport & Petrol Allowances
• Healthcare Coverage, Medical & Dental Benefits
• Promotional Opportunities, Career Advancement with Recurring Bonuses

Location

• 1A Toh Tuck Link
• Singapore 596223