After Sales Support Engineer

LEWA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

LEWA SINGAPORE PTE. LTD. is seeking a proactive Support professional to back the AS indoor sales and service team in Singapore.

You will manage post-sale activities for local customers, including service follow-ups, contracts, and maintenance across multiple product brands. Key responsibilities include achieving sales targets, monitoring customer activity, providing technical advice, and coordinating field work and workshop repairs.

Qualifications

• Experience in after-market support for industrial equipment or pumps.
• Ability to interpret service reports and warranty claims.
• Strong communication and coordination skills.

Responsibilities

• Support the AS indoor sales & service team.
• Handle after-market of local Singapore user, including services follow-up, service contract, follow up existing installed base and multiple product brand.
• Achieve the financial & Sales target.
• Monitor customer activity, identifying potential customer issues, areas of improvement and new business opportunities.
• Provide technical advice
• Support and coordinate the service team for field work and workshop repair.
• Quote pump, spares part, service to support field service team.
• Evaluate incoming warranty claim and returned parts.
• Enter complaint data, log service trips, ensuring proper flow and all job closure upon completion.
• Follow-up with on every service report after service engineer completed the site job.
• Monitoring of customers satisfaction in claims and delivery performance.
• Support partner product in the company.
• Training will be provided.

Skills

Customer service

Technical advisory

Sales support

Service coordination

Job description

• Support the AS indoor sales & service team
• Handle after-market of local Singapore user, including services follow-up, service contract, follow up existing installed based and multiple product brand
• Achieve the financial & Sales target
• Monitor customer activity, identifying potential customer issues, are of improvement and new business opportunities
• Provide technical advice
• Support and coordinate the service team for field work and workshop repair
• Quote pump, spares part, service to support field service team
• Evaluate incoming warranty claim and returned parts
• Enter complaint data, log service trip, ensuring proper flow and all job closure upon completion
• Follow-up with on every service report after service engineer completed the site job
• Monitoring of customers satisfaction in claims and delivery performance
• Support partner product in the company
• Training will be provided.