Field Service Coordinator

Wärtsilä Corporation; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

Wärtsilä Corporation in Singapore is seeking a Field Service Coordinator to support the Service Work process for customers, coordinating tools, spare parts and workshop services while ensuring QHSE and contractual compliance.

You will maintain stakeholder communication, manage costs for invoicing and collaborate with internal teams to deliver on-time services and adapt to scope changes in a dynamic maritime environment.

Qualifications

• Degree or Diploma in the field of marine engineering.
• Good command of English, both written and oral.
• Ability to work independently.
• Ability to communicate and interact well with customers and other stakeholders.

Responsibilities

• Coordinate logistics related to tools, spare parts and workshop services, according to plan from Maintenance planner, once green light received from customer. Ensure QHSE and compliance for the work and parts.
• Keep important stakeholders informed like customer, contract manager, maintenance planner, field service coordinator, WGLS, and external suppliers about status/progress (daily/weekly/monthly reports).
• Keep in close contact with the field service coordinator before, during and after FS job to meet contractual commitments.
• Timely and accurate reaction to assigned contractual customer requests.
• Proactively order and deliver parts, prepare tools shipments and coordinate workshop components to ensure timely maintenance activities.
• Update the contract manager when issues occur.
• Consolidate shipments to/from customer and arrange inbound/outbound transportation.
• Proactively handle scope/timing/location/destination/quantity changes.
• Consolidate service work reports and communicate to stakeholders.
• Seek help from Operational Support / Technical Services when needed.
• Review and approve costs and provide input for invoicing.
• Handle possible claims related to field services / parts / tools.
• Direct customer contact for the logistics of tools, parts, cabins availability, permits and visa requirements.
• Take proactive actions toward internal parts delivery and be creative to get delivery done.
• Ensure contractual requirements are adhered to by WGLS.
• Be an active member of the contract core team.

Skills

English proficiency

Independent work

Stakeholder communication

Education

Degree or Diploma in marine engineering

Job description

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Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Coordinator. This is a permanent opportunity, and its location is Singapore. The Field Service Coordinator plays a critical role in supporting and executing the Service Work process for customers. Key responsibilities include:

• Coordinate logistics related to tools, spare parts and workshop services, according to plan from Maintenance planner, once green light received from customer. Secure QHSE and compliance for the work and parts
• Keep important stakeholder informed like customer, contract manager, maintenance planner, field service coordinator, WGLS, and external suppliers informed about status/progress (daily/weekly/monthly status reports + lessons learned) - Order FS Jobs (Site & Workshop), Parts and Tools from FS/WGLS/Suppliers
• Keep in close contact with the field service coordinator before, during and after the FS job is executed to secure that contractual commitments are met.
• Timely and accurate reaction to assigned contractual customer requests.
• Proactive in ordering and delivering parts, preparing tools shipments and coordinating workshop components on order that maintenance activities can be executed on time without any obstacles. Ensuring the needed are well received by the installation
• Actively update the contract manager when issues occur.
• Consolidate shipments to/from customer and arrange inbound/outbound transportation
• Act proactively in case changes appear (scope/timing/location/destination/quantity...)
• Consolidate service work reports through FS Coordinator and communicate to stakeholders
• Seek help from Operational Support / Technical Services when needed
• Review and approve costs and provide correct input for invoicing
• Handle/channel possible claims related to field services / parts / tools
• Direct customer contact for the logistics of tools, parts, cabins availability, permits and visa requirements.
• Takes proactive actions towards the internal parts delivery organization be creative in getting the delivery done with an out of the box solution when needed.
• Ensure that contractual requirements are adhered to WGLS (eg spare part discounts)
• Being an active member of the contract core team

To be successful in this role, we expect you to have:

• Degree or Diploma in the field of marine engineering.
• Good command of English, both written and oral
• Ability to work independently
• Ability to communicate and interact well with customers and other stakeholders

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.