Customer Quality Engineer

Applied Materials South East Asia; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Applied Materials South East Asia in Singapore seeks a Quality Management professional to oversee the effective use of quality tools and facilitate training for employees and clients. This role involves resolving customer issues, ensuring compliance with quality management systems, and preparing for ISO audits.

The ideal candidate should demonstrate strong problem-solving skills and interpersonal abilities while working collaboratively within the team to enhance overall product quality.

Qualifications

• Demonstrates intermediate knowledge and skills within Quality tools and methods.
• Ability to solve complex problems and provide effective training.
• Proficiency in using statistical analysis tools for quality improvement.

Responsibilities

• Provide and participate in various training to employees and customers.
• Drive corrective action and proactively resolve customer issues.
• Facilitate performance reviews with customer quality teams.
• Coordinate issue resolutions using quality tools.
• Prepare for ISO certification audits and maintain quality processes.
• Identify high-volume problems to enhance field quality.

Skills

Quality tools and methods

Problem Solving

Interpersonal skills

Statistical analysis tools

Education

Relevant qualifications in Quality Management or related field

Tools

Trackwise

Advanced Problem Solving (APS)

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Location

Singapore, SGP

What We Offer

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO. Provide & participate various training to AMAT employees, supplier, customers as needed. Receives a moderate level of guidance and direction
• Work with the field service focal person and the customer to fully understand the issue; assume as primary focal responsible for driving corrective action and proactively resolving issues
• Facilitate monthly/quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success/failure of Key Performance Indicators, gather solutions such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance, capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics/measurement standards
• Coordinate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools). Work closely with Customer Engineers (CEs) and cross‑functional teams to identify root cause and establish corrective actions; coordinate closure based on findings from the FA report
• Work with internal teams to prepare for QMS reviews; maintain quality processes as necessary to comply with QMS requirements; document the variations of the global QMS as required to meet country‑specific needs; prepare the local groups for the ISO certification audit; conduct ISO pre‑audits with supervision
• Proficiency in APS methodology; define and implement corrective actions with supervision; identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems
• Determine systematic high‑volume problems to help improve field quality

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 10% of the Time
• Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.