FACILITY OPERATIONS MANAGER (DATA CENTRE, ASIA) [Job Code 2608121G]

HR EXCHANGE PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

HR Exchange Pte. Ltd. in Singapore is seeking an experienced Facility Operations Lead to oversee the data centres' infrastructure maintenance, upkeep, and repair. You will lead the operations team and service providers, ensuring adherence to SLAs and safety practices.

The role requires a degree in Electrical or Mechanical Engineering, 6–8 years in data centre operations, strong cross-functional collaboration, fluent English and Chinese, and willingness to travel regionally.

Qualifications

• Degree in Electrical or Mechanical Engineering.
• 6–8 years in facility/operation management in hyperscale data centers.
• Experience working with cross-functional teams.
• Strong interpersonal and presentation skills.
• Proficiency in English and Chinese.

Responsibilities

• Lead and oversee the Facility Operations team and service providers in data centres.
• Ensure SLAs and KPIs within the scope of works (SOW) are met.
• Respond to customer inquiries on operations and maintenance.
• Review routine tasks and drive adherence to best practices and processes.
• Coordinate and monitor vendor performance and activities.
• Conduct performance benchmarks and prepare reports on critical facility operation.
• Ensure healthy and safe working conditions; implement safety policies.
• Update practices for data centre operations and equipment.
• Other responsibilities as required by supervisor.
• Frequent regional travelling is required.

Skills

Cross-functional collaboration

Stakeholder management

Communication skills

English & Chinese

Education

Electrical or Mechanical Engineering

Job description

Responsibilities

• Lead and oversee the Facility Operations team / service providers in the data centres fields for the activities of maintenance, upkeep, and repair of all infrastructure systems in the data centres.


• Ensure contractually agreed SLA's and KPI's within the scope of works (SOW) with the customers are met in all areas of operational activities.


• Response and feedback to the customers for the operation and maintenance matters


• Review routine operation and maintenance tasks and drive adherence to the best practice, policies, and processes in the data centres fields


• Support, coordinate, and monitor service vendors performance and activities, ensuring work activities meeting scope of work and following the established procedures.


• Conduct operational and performance benchmarks & analyses and prepares reports on all aspects of the critical facility operation and maintenance.


• Ensure the provision of healthy and safe working conditions and that both clients and vendor health and safety policies and process is effectively implemented across both employee and subcontractors' activities and are regularly reviewed.


• Update practices consistent for data centre operations and equipment, including scope of work standards.


• Any other responsibilities as required by supervisor.


• Frequent regional travelling is required.

Requirements

• Degree in Electrical or Mechanical Engineering


• 6-8 years solid experience as operation / facility management role in hyperscale or large data centres


• Experience in working across cross-functional multi-disciplinary teams


• Strong interpersonal, communication and presentation skills


• Good command of English and Chinese. We are seeking candidates proficient in Chinese to effectively communicate with Chinese-speaking clients.


• Flexible in regional travelling

Only shortlisted candidates will be notified.