F&B Stall Lead — Operations & Customer Service

Pangolin Investments Pte Ltd; Singapore; Sur place; SGD 20 000 - 29 000; Plein temps

Résumé du poste

Pangolin Investments Pte Ltd is seeking an Assistant Stall Manager to oversee day-to-day stall operations in Singapore. You will support opening/closing, inventory, food presentation, and ensure hygiene and safety standards are met, while delivering friendly customer service.

As a key link to the Stall Manager, you will help supervise staff, handle cash and digital payments, assist with promotions, and resolve minor issues to maintain smooth and efficient service at the stall.

Qualifications

• Team player
• Proactive
• Customer-oriented
• Dependable
• Adaptable

Responsabilités

• Assisting with opening and closing the stall, ensuring readiness for operations.
• Helping manage inventory, restocking supplies, and placing orders when needed.
• Overseeing food preparation or product arrangement to meet quality standards.
• Ensuring the stall remains clean and organized throughout the day.
• Supporting the Stall Manager in supervising and coordinating staff activities.
• Acting as the point of contact for team members in the manager’s absence.
• Training new staff in operational procedures and customer service.
• Interacting with customers, addressing inquiries, and resolving minor complaints.
• Ensuring customer satisfaction by maintaining service quality and efficiency.
• Promoting new products or specials to customers.
• Assisting in handling cash, digital payments, and daily sales transactions.
• Supporting the preparation of sales reports or financial documentation.
• Ensuring accurate billing and smooth payment processing.
• Monitoring hygiene and safety standards to meet regulatory requirements.
• Assisting with routine checks to ensure cleanliness and food/product safety.
• Reporting any compliance or safety concerns to the Stall Manager.
• Helping implements promotional strategies and events to attract customers.
• Maintaining the visual appeal of the stall (e.g., displays, signage).
• Collecting feedback from customers to improve services or products.
• Addressing minor operational issues, such as equipment malfunctions or shortages.
• Managing staff or customer conflicts in the absence of the Stall Manager.
• Offering suggestions to improve workflow or efficiency.
• COMPANY NAME BEING A GUIDE: Key Traits of a Successful Assistant Stall Manager

Description du poste

Pangolin Investments Pte Ltd is seeking an Assistant Stall Manager to oversee day-to-day stall operations in Singapore. You will support opening/closing, inventory, food presentation, and ensure hygiene and safety standards are met, while delivering friendly customer service.

As a key link to the Stall Manager, you will help supervise staff, handle cash and digital payments, assist with promotions, and resolve minor issues to maintain smooth and efficient service at the stall.