F&B Service Leader — Elevate Guest Experience

Raffles Hotels & Resorts; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

5-day work week

Duty meals

Colleagues’ discount

Flexible benefits

Medical & wellness

Insurance coverage

Career development

Learning & growth opportunities

Job summary

Raffles Hotel Singapore is hiring a Food and Beverage Service Executive to lead our restaurant service team with proactive, interactive and reactive leadership. You will supervise operations, maintain high standards, and ensure guest satisfaction throughout dining experiences.

You will oversee service flow, upsell and maintain impeccable service while training staff and upholding Accor values and NEA rules. Join a iconic property renowned for luxury, heritage, and exceptional guest experiences.

Qualifications

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.
• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader, builder.
• Guest oriented.

Responsibilities

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before sending ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges all tables following established standards.
• Maintains all side stations and stocks each station before and after every shift.
• Keeps all silver and glassware polished and spotless.
• Keeps side stations clean.
• Ensures proper final bill and attentive service.

Skills

Interpersonal skills

Communication skills in English

Team leadership

Education

Certificate or diploma in hospitality

Tools

Microsoft Office

Job description

Raffles Hotel Singapore is hiring a Food and Beverage Service Executive to lead our restaurant service team with proactive, interactive and reactive leadership. You will supervise operations, maintain high standards, and ensure guest satisfaction throughout dining experiences.

You will oversee service flow, upsell and maintain impeccable service while training staff and upholding Accor values and NEA rules. Join a iconic property renowned for luxury, heritage, and exceptional guest experiences.