F&B Service Attendant - InterContinental Singapore

IHG Hotels & Resorts; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

IHG Hotels & Resorts is looking for a dedicated team member in Singapore. This role involves taking and delivering customer orders with a focus on high levels of customer service, preparing table setups, and ensuring cleanliness of working areas.

Candidates should have at least 1 year experience in restaurant food service, strong communication skills, and a high school education. Additionally, alcohol awareness certification or a food service permit as required by local regulations is needed.

Qualifications

• Demonstrated ability to interact with customers, employees, and third parties positively.
• Great communication skills.
• Alcohol awareness certification or food service permit as required by local law.
• Problem solving and training abilities.
• At least 1 year experience in restaurant food service.

Responsibilities

• Take and deliver customer orders with high customer service.
• Prepare setups for tables or rooms.
• Communicate any difficulties or guest comments to superiors.
• Attend training sessions as scheduled.
• Ensure impeccable grooming in accordance with hotel standards.

Skills

Customer service

Communication skills

Problem solving

Education

High school graduate

Tools

Food service permit

Job description

Day-to-Day Responsibilities

• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Prepare set ups for tables and/or rooms
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Attends and participates in training sessions as schedule
• Grooming is impeccable and in accordance with Hotel’s grooming standards
• Outlet equipment is clean, polished, sorted and stored
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Food orders are taken and processed accurately
• Coffee and tea is served hot and in accordance with standard
• Working areas are cleaned and re-set quickly

Qualifications

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Great communication skills
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Problem solving and training abilities
• At least 1 year experience in restaurant food service
• High school graduate and above