F&B Service Attendant - In Room Dining

Marina Bay Sands; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

Marina Bay Sands seeks an attentive in-room dining server to deliver prompt orders to guests' rooms and maintain tidy dining stations. You will handle inquiries, upsell F&B offerings, and ensure accurate order preparation while upholding safety standards.

With strong communication, guest-service orientation, and the ability to work under pressure, you will thrive in a fast-paced luxury hotel environment, including weekends and public holidays.

Qualifications

• Previous experience as a server in hospitality, preferably luxury hotels or resorts.
• Excellent communication and interpersonal skills to interact with guests.
• Strong attention to detail for accurate order taking and delivery.
• Exceptional customer service with a drive to exceed guest expectations.
• Ability to work under pressure in a fast-paced environment.
• Flexible to work varied shifts, including weekends and public holidays.
• Knowledge of food and beverage operations and menu items.
• Familiarity with POS systems and in-room dining technology.
• Commitment to health and safety standards and regulations.
• Well-groomed, professional appearance.

Responsibilities

• Ensure prompt and accurate delivery of orders to guests' rooms.
• Set up and maintain in-room dining stations, ensuring they are clean, well-stocked, and organized.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Ensure accurate and timely preparation of orders, adhering to quality standards.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens.
• Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.
• Handle cash and credit card transactions accurately and efficiently, following established procedures.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Adhere to Marina Bay Sands rules and conduct policies.

Skills

Communication skills

Interpersonal skills

Attention to detail

Customer service

Work under pressure

Flexibility

Guest interaction

Tools

POS systems

Job description

WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.Job Responsibilities:Ensure prompt and accurate delivery of orders to guests' rooms, ensuring that all items are presented in an appealing and organized manner by standard.Set up and maintain in-room dining stations, ensuring that they are clean, well-stocked, and properly organized.Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.Ensure accurate and timely preparation of orders, adhering to quality standards.Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests if needed.Upsell and promote additional food and beverage offerings to enhance the guest experience and increase revenue.Handle cash and credit card transactions accurately and efficiently, following established procedures.Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.JOB REQUIREMENTSExperiencePrevious experience as a server or in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.Other PrerequisitesExcellent communication and interpersonal skills, with the ability to interact effectively with internal and external guests.Strong attention to detail, with the ability to accurately take and deliver orders.Exceptional customer service skills, with a genuine desire to exceed guest expectations.Ability to work well under pressure and in a fast-paced environment.Flexibility to work various shifts, including weekends and public holidays, based on scheduling.Knowledge of food and beverage operations, including menu items, preparation methods.Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.Possess a well-groomed, professional appearance.Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.