F&B Operations Manager

Strumms Holding Pte Ltd; Singapore; On-site; SGD 45,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Benefits based on policy

Job summary

Strumms Holding Pte Ltd in Singapore is seeking an experienced Operations Manager to lead our fast-paced nightlife operation, ensuring service excellence, energy, and a great customer experience while managing team performance and costs.

You will recruit, train, and coach staff, monitor sales and P&L, and implement cost-control measures. This role requires strong leadership, hands-on approach, and comfort in late-night environments.

Qualifications

• Minimum 7 years of relevant F&B, bar, club or hospitality experience with proven staff management.
• Strong leadership, communication and people-management skills.
• Good understanding of operations, inventory, labour and cost control.
• Strong problem-solving, decision-making and customer service skills.
• Energetic, adaptable and comfortable in a fast-paced, late-night environment.
• Minimum ‘O’ Level with good English proficiency and working knowledge of POS/operational systems.

Responsibilities

• Oversee daily operations and ensure smooth, consistent service.
• Lead, motivate and develop the team while managing manpower, scheduling, performance and labour costs.
• Recruit, train and coach staff to maintain a strong team.
• Drive excellent customer service, satisfaction and retention.
• Monitor sales, P&L, operating costs and profitability, and implement cost-control measures.
• Manage inventory, purchasing, stock control, cash handling and POS procedures.
• Conduct operational and service quality checks and ensure compliance with company, safety, hygiene and regulatory standards.
• Identify operational issues, manage risks and implement practical improvements.
• Work with management and other departments on reporting, initiatives and business development.

Skills

Leadership

People management

Communication

Customer service

Decision-making

Adaptability

English proficiency

Education

O Level

Tools

POS systems

Job description

We are looking for an experienced, hands-on Operations Manager to lead our fast-paced nightlife operation, drive service excellence, keep the energy high and deliver a great customer experience while managing team performance, costs and profitability.

Key Responsibilities

• Oversee daily operations and ensure smooth, consistent service.
• Lead, motivate and develop the team while managing manpower, scheduling, performance and labour costs.
• Recruit, train and coach staff to maintain a strong team.
• Drive excellent customer service, satisfaction and retention.
• Monitor sales, P&L, operating costs and profitability, and implement cost-control measures.
• Manage inventory, purchasing, stock control, cash handling and POS procedures.
• Conduct operational and service quality checks and ensure compliance with company, safety, hygiene and regulatory standards.
• Identify operational issues, manage risks and implement practical improvements.
• Work with management and other departments on reporting, initiatives and business development.

Requirements

• Minimum 7 years of relevant F&B, bar, club or hospitality experience, with proven staff management experience.
• Strong leadership, communication and people-management skills.
• Good understanding of operations, inventory, labour and cost control.
• Strong problem-solving, decision-making and customer service skills.
• Energetic, adaptable and comfortable in a fast-paced, late-night environment.
• Minimum ‘O’ Level with good English proficiency and working knowledge of POS/operational systems.

Compensation & Benefits

We offer a competitive salary and comprehensive benefits, including employee discounts and other benefits. Additional incentives may be available based on performance and company policies.

Job Type: Full Time
Salary: SGD 4,000 – 5,000