F&B Operations Leader: Service, Quality & Profit

RMR INTERNATIONAL PRIVATE LIMITED; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

RMR INTERNATIONAL PRIVATE LIMITED is seeking an Operations Manager to oversee daily F&B activities, ensure seamless kitchen-service flow, and maintain high standards of hygiene and safety in Singapore. The role covers staffing, training, inventory, cost control, and compliance with local regulations.

You will drive service quality, support sales targets, and coordinate with suppliers while delivering a positive dining experience across outlets.

Responsibilities

• Supervise daily F&B operations (restaurant, café, banquet, or kitchen)
• Ensure smooth service flow between kitchen and service staff
• Monitor opening and closing procedures
• Maintain cleanliness, hygiene, and safety standards
• Lead and manage service staff and kitchen teams
• Schedule staff shifts and manage attendance
• Train staff on service standards and SOPs
• Conduct performance evaluations and provide feedback
• Ensure high-quality customer service standards
• Handle customer complaints and resolve issues professionally
• Engage with customers to improve satisfaction
• Maintain a positive dining experience
• Monitor stock levels of food, beverages, and supplies
• Order and manage inventory to avoid shortages or wastage
• Control food cost and ensure profitability
• Coordinate with suppliers and vendors
• Ensure food and beverage quality meets company standards
• Check presentation, taste, and portion control
• Ensure compliance with hygiene and food safety regulations (e.g., SFA standards in Singapore)
• Assist in achieving sales targets
• Promote menu items and upselling strategies
• Monitor daily sales and report performance
• Support marketing promotions and events
• Prepare daily, weekly, or monthly reports (sales, stock, wastage)
• Maintain records of expenses and purchases
• Assist management in planning and budgeting
• Follow health, safety, and sanitation regulations
• Ensure staff follow workplace safety procedures
• Comply with local regulations (e.g., food safety laws in Singapore)

Job description

RMR INTERNATIONAL PRIVATE LIMITED is seeking an Operations Manager to oversee daily F&B activities, ensure seamless kitchen-service flow, and maintain high standards of hygiene and safety in Singapore. The role covers staffing, training, inventory, cost control, and compliance with local regulations.

You will drive service quality, support sales targets, and coordinate with suppliers while delivering a positive dining experience across outlets.