F&B Operations Lead - Service Excellence & Growth

UNISEARCH SERVICES PTE. LTD.; Singapore; Sur place; SGD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Annual Increment

Performance Incentive Bonus

Career Progression

Résumé du poste

UNISEARCH SERVICES PTE. LTD. is seeking a capable operations supervisor to manage daily restaurant/cafe activities, oversee staff scheduling, inventory, and workflow to deliver consistent service quality.

You will supervise front-of-house and back-of-house operations, ensure food safety and hygiene standards, and contribute to sales strategies, promotions, and guest experiences. Strong leadership and communication are essential.

Qualifications

• Experience in the F&B industry, with leadership experience a plus.
• Proficient in restaurant/cafe management systems and office software.
• Strong leadership, problem-solving, and communication skills.
• Customer-focused with strong attention to service quality.
• Able to handle high-pressure situations and multitask.
• Flexible to work shifts including weekends and public holidays.
• Diploma or degree holder.

Responsabilités

• Assist in managing daily restaurant/cafe operations, including staff scheduling, inventory control, and workflow supervision.
• Hands-on front-of-house and back-of-house operations to ensure food safety.
• Help develop and implement sales strategies to boost revenue and retention.
• Support promotional campaigns, events, and upselling initiatives.
• Train, guide, and motivate staff to improve performance and service quality.
• Handle customer complaints and special requests professionally.
• Maintain high service standards and positive customer experience.
• Conduct regular staff briefings to align performance with goals.
• Prepare operational reports and analyze data for managerial decisions.
• Maintain documentation of procedures, inventory, and staff records.

Connaissances

Leadership

Problem-solving

Communication

Customer focus

Service quality

Multitasking

Shift flexibility

High-pressure handling

Formation

Diploma or Degree

Outils

Restaurant management systems

Office software

Description du poste

UNISEARCH SERVICES PTE. LTD. is seeking a capable operations supervisor to manage daily restaurant/cafe activities, oversee staff scheduling, inventory, and workflow to deliver consistent service quality.

You will supervise front-of-house and back-of-house operations, ensure food safety and hygiene standards, and contribute to sales strategies, promotions, and guest experiences. Strong leadership and communication are essential.