F&B Operational Support Associate

Stuff'd Ventures Pte Ltd; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Stuff'd Ventures Pte Ltd is seeking an Operational Support Associate to keep outlets running with an emphasis on equipment uptime. You will handle POS/tech support, facility upkeep, new outlet fit-outs, and food safety compliance to ensure outlets stay open and orders flow smoothly.

The role involves become the go-to person for equipment breakdowns, coordinating with vendors, and supporting audits and operational improvements across multiple outlets in Singapore.

Qualifications

• 1–3 years in operations, facilities, or equipment maintenance support (F&B/retail multi-outlet preferred).
• Strong organization, attention to detail, and ability to lift/move equipment or do minor repairs.
• Willingness to travel between outlets with flexibility during breakdowns or emergencies.

Responsibilities

• First responder for equipment breakdowns and dispatch technicians when needed.
• Run preventive maintenance to minimize downtime per outlet.
• Maintain spare parts inventory and track equipment lifecycle and warranties.
• Manage equipment service vendors/technicians on cost, quality and response time.
• Train outlet staff on daily equipment checks and basic care.
• Troubleshoot POS, KDS, payment terminals; coordinate IT/facilities fit-outs.

Skills

Operations experience

Facilities management

Equipment maintenance

Attention to detail

Travel readiness

Job description

Role Summary

The Operational Support Associate keeps outlets running with a strong focus on equipment uptime — plus POS/tech support, facility upkeep, new outlet fit-outs, and food safety compliance. This is the go-to person when equipment breaks down or a system goes offline, so outlets stay open and orders keep flowing.

Key Responsibilities

Equipment Support (Core Focus)

• First responder for equipment breakdowns (fryers, ovens, chillers, freezers, grills, ice machines) — diagnose, do basic repairs, dispatch technicians when needed

• Run a preventive maintenance schedule per outlet to minimize unplanned downtime

• Maintain critical spares inventory for fast swap-outs; track equipment lifecycle, warranties, and repair-vs-replace decisions

• Manage equipment service vendors/technicians on cost, quality, and response time

• Train outlet staff on daily equipment checks and basic care

IT, Facility & Fit-Outs

• Troubleshoot POS, KDS, payment terminals, and delivery-platform integrations; escalat…

• Monitor outlet facility conditions and coordinate contractor repairs (electrical, plumbing, aircon)

• Own end-to-end coordination of new outlet fit-outs: kitchen equipment installation, IT/POS setup, furniture, signage, and utilities

• Conduct pre-opening equipment and facility checks against brand standards, safety codes, and licensing requirements

• Maintain a standardized fit-out and equipment commissioning checklist to speed up future rollouts

Audit & Operational Excellence

• Maintain audit-ready documentation for equipment maintenance and food safety/compliance (HACCP/SFA or local authority)

• Conduct routine outlet audits; support external audits and track corrective actions to closure

• Track metrics (equipment downtime, repair turnaround, maintenance cost, audit scores) and drive root-cause fixes and SOP improvements

General Support

• Respond to outlet tickets within SLA, prioritizing equipment issues during peak hours

• Maintain vendor/asset records, quotes, and budget tracking

• Support new outlet launches and ad hoc operational projects

Requirements

• 1–3 years in operations, facilities, or equipment maintenance support (F&B/retail multi-outlet preferred)

• Strong organization, attention to detail, and ability to lift/move equipment or do minor repairs

• Willingness to travel between outlets with flexibility during breakdowns or emergencies