Export Airfreight Customer Service Specialist

WECRUIT PTE. LTD.; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

WECRUIT PTE. LTD. in Singapore is seeking a dedicated logistics professional to maintain direct customer communication, ensure timely flight details after bookings, and verify export document compliance for export work orders.

The role requires coordinating with Operations, Warehouse, Traffic, and Planning teams to ensure accurate airfreight rates and smooth cross-department collaboration.

Responsabilidades

• Maintain direct communication with customers, providing exceptional, friendly, and reliable service.
• Ensure flight details are provided to customers within the specified time frame after receiving the booking.
• Verify export document compliance when processing export work orders.
• Apply the correct export permits and process other export customs in a timely manner.
• Respond to all calls promptly.
• Continuously monitor the onboard status and notify customers of any discrepancies or irregularities.
• Foster effective communication across all relevant departments (e.g., Operations, Warehouse, Traffic, and Planning teams).
• Ensure that the correct and up-to-date airfreight rates are applied.

Descripción del empleo

WECRUIT PTE. LTD. in Singapore is seeking a dedicated logistics professional to maintain direct customer communication, ensure timely flight details after bookings, and verify export document compliance for export work orders.

The role requires coordinating with Operations, Warehouse, Traffic, and Planning teams to ensure accurate airfreight rates and smooth cross-department collaboration.