Experience & Service Designer: CX & Service Design

Public Service Division; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Public Service Division in Singapore is seeking an Experience and Service Designer to help shape customer journeys for SGN and enhance internal team experiences. You will apply service design to improve experiences for members, partners and SGN officers.

You will collaborate with stakeholders to conduct design research, synthesize insights, and define measurable improvements across programs, processes and services supporting SGN’s mission as Singapore’s gateway to global connections.

Qualifications

• 2–5 years in CX or UX roles with a focus on Service Design or Design Research.
• Systems thinker with curiosity, empathy and problem-solving mindset.
• Excellent stakeholder and project management skills.
• Ability to use digital tools (Notion, Miro, AI Interview tools).

Responsibilities

• Customer Feedback: conduct research and synthesize insights from interviews, surveys and feedback mechanisms.
• Service / Experience Design: define research scope, archetype-led journeys, and run design workshops with stakeholders.
• Service / Product validation and refinement: develop testing plans and metrics for validation of initiatives.
• Delivery of internal team experience: support SGN officer experience and regular feedback sessions to improve internal experiences.

Skills

Systems thinking

Empathy

Stakeholder management

Project management

Written and verbal communication

Education

Relevant Degree in UX/Industrial Design/Psychology/Communications/Research/Architecture

Tools

Notion

Miro

AI Interview tools

Job description

Public Service Division in Singapore is seeking an Experience and Service Designer to help shape customer journeys for SGN and enhance internal team experiences. You will apply service design to improve experiences for members, partners and SGN officers.

You will collaborate with stakeholders to conduct design research, synthesize insights, and define measurable improvements across programs, processes and services supporting SGN’s mission as Singapore’s gateway to global connections.