Executive, Student Services (Contract till Jun 2027)

Kaplan Singapore; Singapore; On-site; SGD 2,800 - 3,600; Full time

Job summary

Kaplan Singapore is seeking an Executive, Student Services to support students throughout their academic journey.

The role includes handling inquiries, communicating programme details, and guiding students through academic requirements. It also covers academic and non-academic interventions, attendance monitoring, transcript management, and processing certifica tions.

Qualifications

• Minimum Diploma in any discipline.
• Preferably 1 year of work experience in customer services within the education sector.

Responsibilities

• Address student inquiries and provide guidance.
• Communicate programme details and academic requirements clearly.
• Support both academic and non-academic interventions for students.
• Monitor student satisfaction through surveys and feedback.
• Coordinate academic interventions with the relevant department.
• Assist with Student's Pass monitoring and renewal processes.
• Handle transcript and certificate issuance and related enquiries.
• Undertake specific projects as required by the Line Manager.

Skills

Diploma

Customer service

Education

Diploma (any discipline)

Job description

THE ROLE: Executive, Student Services (Contract till June 2027)

This role plays a crucial role in supporting and guiding students throughout their academic journey. Key responsibilities include addressing student inquiries, and ensuring clear communication of programme details and academic requirements. Additionally, the role provides support for both academic and non-academic interventions, monitoring student satisfaction through surveys, and ensuring adherence to regulatory compliance standards.

Key Responsibilities:

• Student Engagement: Draft programme updates, send notifications via K360 app, respond to email enquiries, phone calls, walk in enquiries, class visits, prepare and issue Letter of Verification.

• Attendance Monitoring, Intervention, and Leave Application: Monitor student attendance and intervene when necessary. Process leave applications and ensure students follow the appropriate procedures for absences.

• Re-module, Course Transfer, Withdrawal, Deferment, Resumption, Extension: Assist students with re-modules, course transfers, withdrawal requests, deferment applications, resumption processes, and extensions and manage inactive students.

• Student Conduct (Non-academic and Academic): Monitor and address issues related to both academic and non-academic student conduct, ensuring compliance with institutional standards and providing guidance when needed.

• Academic Intervention Coordination: Coordinate academic interventions for students requiring additional support, collaborating with the academic department to ensure effective solutions.

• Student's Pass Monitoring: Manage Student's Pass cancellation and renewal for students.

• Assessment Appeal: Handle appeals related to assessments, ensuring fair and transparent processes.

• Transcript and Certificate Management: Manage the process of issuing transcripts and certificates to students, ensuring accurate and timely delivery.

• Others: Undertake specific projects as required by the Line Manager.

Qualifications

Academic & Professional Qualification:

• Minimum Diploma in any discipline

Work Experience:

• Preferably 1 year of work experience in customer services within the education sector

Other Information

• Working Hours: Monday to Friday, 9am to 6pm

• Work Arrangements: Onsite

• Location: Wilkie Edge