Executive Student Administration

James Cook University; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

The Singapore campus of James Cook University is seeking an Executive Student Administration to support students from application to enrolment and Student Pass administration. You will work with Enrolments, Finance and other teams to ensure accurate records and smooth processes.

With a degree in Business Administration and at least 2 years of related experience, you will proactively improve administrative workflows and deliver a high standard of service to students and staff across the

Qualifications

• Degree or Diploma in Business Administration or related field.
• Minimum 2 years in administrative, student services, or higher education.
• Strong organisation, accuracy, and time management.
• Proactive, accountable, and able to own tasks through to completion.

Responsibilities

• Manage student administration from application to enrolment and Pass administration.
• Coordinate Student Pass matters including SOLAR registration, renewals and cancellations per ICA.
• Prepare and maintain student contracts for continuing students and changes.
• Maintain accurate student records securely per regulatory requirements.
• Collaborate with Enrolments, Finance and other teams to resolve issues.
• Identify process improvements to streamline administrative workflows.
• Support peak periods and other student administration activities as needed.

Skills

Organizational skills

Administrative skills

Problem-solving

Communication skills

Interpersonal skills

Proactive mindset

Attention to detail

IT skills

Education

Degree or Diploma in Business Administration

Tools

Microsoft Office

Job description

Thank you for your interest in employment at the Singapore campus of James Cook University.

We take exceptional pride in recruiting and developing outstanding individuals who share our vision to be the leading Australian provider of higher education in Asia. At the Singapore campus of James Cook University, we believe in the importance of providing a great place for our employees to grow and develop professionally. We have a culture that values mutual respect, integrity, creativity and teamwork.

Join us as we continue our development as a vibrant, multicultural and excellent organisation in education and research.

Job no: 493256
Work type: Permanent Full Time
Location: Singapore
Categories:

We are seeking a proactive and motivated individual to join our Academic Services & Progressions team as an Executive Student Administration. This role plays an important part in supporting students throughout their academic journey by ensuring their student contracts, Student Pass matters and enrolment processes are managed accurately and efficiently.

The successful candidate will work closely with students and colleagues across the University and will have the opportunity to contribute to service improvements and make a positive difference to the student experience.

Key Responsibilities

Manage assigned student administration matters from application through admission, enrolment and Student’s Pass administration, ensuring they are completed accurately and timely.

Coordinate Student’s Pass matters, including SOLAR registration, renewals and cancellations, in accordance with ICA requirements.

Prepare and maintain student contracts for continuing and progressing students, including changes arising from students’ study arrangements, and work with Finance and other relevant stakeholders.

Maintain accurate and current student records and documentation, ensuring information is handled securely and in accordance with relevant regulatory and University requirements.

Work closely with Enrolments, Finance, and other teams to resolve student administration matters and provide students with a smooth administrative experience.

Take ownership of assigned cases, follow through on outstanding matters, and resolve routine issues independently, escalating more complex matters where appropriate.

Identify practical ways to improve administrative processes, streamline processes, enhance the experience for both students and staff.

Support the team during peak periods and contribute to other student administration activities as operational needs evolve.

Requirements

Degree or Diploma in Business Administration or other related disciplines.

Minimum 2 years of relevant administrative, student services, education, or higher education institution experiences.

• Strong organisational, administrative, and problem-solving skills, with good attention to detail.
• Proactive and accountable, with the ability to take ownership and follow matters through to completion.
• Clear and confident communication and interpersonal skills, with the ability to work effectively with students and colleagues across teams.
• Willing to challenge inefficient processes and suggest practical improvements.

Proactive in identifying inefficient processes and recommending practical improvements.

• Adaptable and resilient, with a positive team-oriented approach in a fast-paced environment.

Strong IT skills with a methodical and detail-oriented approach to work.

Closing Date: 11 November 2026

We thank you for your interest and regret we are only able to notify shortlisted candidates.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

Advertised: 12 Oct 2026 Singapore Standard Time
Applications close: 11 Nov 2026 Singapore Standard Time