Executive - Service Support (HATCH by TOUCH Preschools)

TOUCH COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

TOUCH Community Services Limited is seeking an Executive - Service Support to provide HQ administrative and operational support within HATCH by TOUCH Preschools. The role involves coordinating POP/ECDA reporting, data governance, and maintaining operational documentation to ensure accurate reporting and compliant processes across preschools.

Responsibilities include preparing dashboards, supporting system administration, and aiding in procurement and project coordination, with a focus on data

Qualifications

• Minimum O Level; Diploma in Business Administration or related field is an advantage.
• 2–3 years of relevant preschool administration or backend support experience.
• Familiarity with ECDA reporting requirements and POP enrolment systems.

Responsibilities

• Coordinate POP reporting and submission timelines and maintain data trackers.
• Prepare management dashboards for POP indicators and support system administration.
• Coordinate HQ operational projects and maintain SOPs and documentation.

Skills

Excel

Word

MS Office

Communication

Documentation

Organisational Skills

Education

Diploma in Business Administration

Early Childhood (advantage)

Tools

Microsoft Office

Job description

Job summary The Executive - Service Support provides overall HQ administrative &operational support within HATCH by TOUCH Preschools. Supports organisational reporting, system administration, data governance and operational administration to ensure accurate reporting, efficient processes and compliance across all preschool centres.

Main Responsibilities:

• 1. POP, ECDA & Quality Compliance
  • Coordindate POP reporting and submission timelines.
  • Maintain POP data and reporting trackers.
  • Consolidate centre data required for ECDA and POP submissions.
  • Support system administration for preschool operational systems.
  • Conduct monthly user access reviews and maintain audit records.
  • Coordinate compliance acknowledgements from centres.
  • Prepare management dashboards for POP indicators.
  • Support SPARK documentation and evidence management.
  • Ensure data accuracy across operational systems.
• 2. Operational Support
  • Coordinate HQ operational projects and initiatives.
  • Maintain operational SOPs, templates anddocumentation.
  • Monitor implementation of HQ operational processes.
  • Support procurement coordination and documentation.
  • Any other duties assignedby the Head of Preschools.

Requirements

• Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage
• At least 2-3 years of relevant experience in preschool administration or backend support
• Familiarity with ECDA reporting requirements and POP enrolment systems
• Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills
• Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.

Core Competencies and Attributes

• Warm, approachable, and committed to delivering quality service to families and supporting team operations
• Builds trust and rapport with parents and colleagues through clear, respectful, and professional communication
• Organised, detail-oriented, and dependable in managing documentation, reporting, and multiple tasks efficiently
• Service-minded and professional in both frontline engagement and backend administrative work
• Proactive and able to follow through on assigned duties with minimal supervision
• A collaborative team player who contributes positively to the work environment and willingly assists others
• Maintains confidentiality, integrity, and high standards of accuracy and accountability in all areas of work
• Adaptable and aligned with team and organisational goals while exercising initiative when required