1-Year Bank Direct Contract, Group Early Intervention & Workout Account Manager, Risk Management Group

DBS Bank Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

DBS Bank Ltd is seeking a Diploma-qualified Collection Officer to manage the IBG 4 CP-S portfolio of delinquent cases and NPLs in DBS Asia Central. The role focuses on recovering overdues and maximizing recoveries through proactive engagement with customers.

You will assess rescheduling requests, coordinate with lawyers and other parties, and ensure compliance with loan monitoring and write-off requirements. Prior collection experience is preferred.

Qualifications

• Diploma or higher in a related field.

Responsibilities

• Understand end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
• Manage a portfolio of delinquent cases and/or NPLs: get customers to settle overdues, negotiate repayment terms, obtain approval for recall of loans, monitor repayment plans.
• Work with lawyers, receivers, valuers and auctioneers in enforcement/disposal of collateral.
• Liaise with Enterprise Singapore and Credit Insurers on claim submission.
• Handle operational matters including reminder letters and repayment instructions.

Education

Diploma holder and above in any related field

Job description

Job Purpose

• Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues.
• Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank.

Key Accountabilities

• Perform call to delinquent customers and monitor repayments.
• Proactive in managing cases to resolve the NPLs and maximise recovery.
• Assess rescheduling/settlement requests.
• Adhere to Enterprise Singapore’s loan monitoring and write-off requirements.
• Update system/database for reporting and tracking purposes.

Responsibilities

• Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement.
• Be well-versed in own team process and functions.
• Manage a portfolio of delinquent cases and/or NPLs:
  • Get customers to settle overdues
  • Negotiate repayment terms with customers
  • Obtain approval for recall of loans, repayment plans, or write-off
  • Monitor repayment plans
• Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral.
• Liaise with Enterprise Singapore and Credit Insurers on claim submission.
• Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt etc….
• Update system/database.

Requirements

• Diploma holder and above in any related field.
• Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered.
• Knowledge/experience in collection and/or customer service will be an advantage.
• Basic knowledge of banking and financial products.
• Proficient in Microsoft Office applications.
• Team player with good communication and interpersonal skills.

Location:

DBS Asia Central

Schedule:

Contract (Fixed Term)

Employee Status:

Full time