Assistant Station Manager, TEL

SMRT Corporation, Ltd.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

SMRT Trains Ltd in Singapore seeks an Assistant Station Manager to support day-to-day station operations, ensure readiness for rail service, and supervise passenger service at the station and in the Passenger Service Centre.

You will monitor crowds, handle security and emergencies, perform first-line maintenance of AFC equipment, guide passengers, and coordinate with maintenance teams. Candidates should have NITEC/Higher NITEC in engineering and be able to work rotating shifts.

Qualifications

• Excellent communication and service mindset.
• Experience in fast-paced, customer-facing environments.
• Willingness to work rotating shifts as required by operations.

Responsibilities

• Monitors and performs first level maintenance for AFC equipment such as fare gates and ticketing machines.
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and renders first aid when necessary.
• Monitors CCTV and makes necessary Public Announcements.
• Responds to alarm status (e.g., MFT, ISCS, fire alarm, PEC, ESP).
• Ensures passenger safety on escalators and during boarding/alighting.
• Attends to incidents and alarms at platforms and trains and assists in detrainment when required.
• Provides travel directions for passengers within the train system.
• Operates or mans trains to respond to faults and alarms while minimizing delays.
• Liaises with cleaning personnel and reports equipment faults via MMS.

Skills

Communication

Customer service

Fast-paced environment

Multi-tasking

Education

NITEC/Higher NITEC in Engineering

Job description

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Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includespreparing the station for rail service, conducting security patrols at station premises and on trainplatforms, providing customer service, and performing duties in the Passenger Service Centre.He/She monitors commuter flow and manages crowds during peak hours and/or during servicedegradation. He/She carries out first-line recovery of station equipment and systems, performs the dutyof an emergency train operator when required, and supports the implementation of procedures for railincidents and/or emergencies. He/She also performs person-in-charge duties, manages access to thestation, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalmanduties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms,while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession ticketsillegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, andsmoking in station premise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through theMaintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable. Switches the station equipment on /off before / after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the stationplatform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signallingequipment, responding to alarms/defects)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays tokeep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster.

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence