Senior Manager, Sales Key Account

DHL Global Forwarding; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DHL Global Forwarding in Singapore is seeking an experienced Senior Key Account Manager to lead the Key Account Specialist Team and shape long-term sales strategy. You will drive revenue and margin, manage client portfolios, and develop strategic relationships with CSI/MNC/SC customers while coaching junior staff.

This role demands a proven freight forwarding sales track record and strong leadership. Join a global logistics leader in a pivotal role that translates market insights into actionable

Qualifications

• Experience with freight forwarding or international transportation SLA/SOP.
• Experience coaching a sales team of freight professionals.
• 10+ years in an MNC environment.

Responsibilities

• Manage performance of Key Account Specialist Team.
• Prepare long-term sales strategy and annual forecast.
• Deliver revenue and margin targets.
• Build and manage a portfolio of Key Account customers.
• Coach and train junior staff; liaise with regional teams.

Skills

Account management

Team coaching

RFQ solutions

Client relationship building

Communication skills

Education

Diploma or degree

Job description

IN THIS ROLE YOU WILL:

• Manage and drive performance of Key Account Specialist Team
• Prepare and communicate the long‑term sales strategy and/or plan and annual sales forecast for the respective department
• Deliver financial results in line with agreed revenue & margin budgets and targets
• Drive performance improvement of Key Account group to achieve Sales KPI
• Plan and manage the portfolio of accounts of the Key Account Team
• Invest in critical relationships between CSI/ MNC/ SC Customers and DGF organization
• Provide industry expertise to the team and management, driving the growth of focus sectors
• Support and facilitate Sales skills/process training relevant to the Key Account Channel
• Perform quarterly reviews, identify and report performance variance to senior management, thereafter devise and impose necessary counteractive actions as applicable
• Ensure compliance to the requirements of Quality Management System in accordance with the relevant quality procedures and quality manual
• Provide leadership and manage expectations for the team of Sales/Key Account Managers and Supports
• Be appointed to groom and train junior staff for continuity, providing coaching and managing sales performance
• Manage engagement with regional team as well as internal Product Groups
• Perform general administrative functions and maintain staff discipline, leave application and involvement in the annual budgeting process
• Be the point of escalation for all commercial/operational matters within the team

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers, managing SLA with SOP and monthly performance reviews with customers
• Experience in managing and coaching a team of Freight Sales professionals
• Proven track record in developing and growing business with an assigned portfolio of customers through RFQ customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long‑term relationships through value creation
• Well developed communication and presentation skills
• Diploma/degree with more than 10 years of relevant working experience in an MNC environment

We regret to inform that only shortlisted applicants will be contacted further by the hiring team. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.