Executive, Sales Management (Administrative)

InternSG; Singapore; On-site; SGD 61,000 - 95,000; Full time

Job summary

Pan Pacific Hotels Group is seeking an Executive, Sales Management to oversee the sales systems and generate reports for the Corporate Commercial team. The role requires training properties and Global Sales Offices on deployment and usage, with travel as needed.

You will support senior leaders, manage system inquiries, ensure documentation is current, and produce market intelligence data for Commercial, Sales Management and Global teams.

Qualifications

• Requires strong communication and organizational skills.
• Experience in onboarding and supporting users across teams.
• Ability to coordinate across global offices and properties.

Responsibilities

• Oversee sales systems used by Corporate Commercial and generate reports.
• Provide admin support to senior leaders and manage system inquiries.
• Train properties and Global Sales Offices on deployment and usage, possibly traveling.
• Maintain up-to-date user manuals and system documentation.
• Liaise with vendors to ensure systems run optimally and audits are performed.
• Assist in market intelligence research and data gathering for commercial teams.

Skills

Attention to detail

Communication

Training & support

Tools

Opera SFA/ORS

Opera S&C

Delphi S&C

Lanyon

Job description

The Executive, Sales Management will manage the various sales-related systems deployed by PPHG Corporate Commercial. The role must be well-versed in generating reports for PPHG Corporate Commercial. In addition, this role will provide administrative support to the senior management leaders of the Commercial team.

• Be part of the Sales Management Team managing PPHG's sales systems, including Opera Cloud Central, Delphi Sales & Catering, Opera S&C, Opera/Opera Cloud PMS, Lanyon RFP, InTouch BI and other systems deployed by PPHG Corporate Sales.
• Manage Opera Cloud Central account and profile administration, including creation, modification, audits and clean-up of centrally created profiles.
• Be well versed in the sales systems to support, guide, train and audit properties and Global Sales Offices on their deployment and usage. Training may be conducted via webinar or on-site and may require travel.
• Support the Sales Management Team in managing system-related enquiries from properties through the shared mailbox, and liaise with vendors to ensure systems are functioning at an optimal level.
• Provide guidance and promote best practices to coordinators across Global Sales Offices.
• Ensure user manuals and system documentation for the respective sales systems are current and up to date.
• Generate data and reports required by Commercial, Sales Management and Global Sales teams, and conduct research and information gathering to support market intelligence.
• Provide administrative and project support to the two Vice Presidents, Commercial and Director, Commercial, and participate in projects as assigned.
• Maintain an effective filing and e-filing system to facilitate easy retrieval of information.
• Provide clear and timely communication to internal and external customers and complete all assigned sales training and personal development programmes.
• Be a brand ambassador for the Group, articulating PPHG's initiatives, brands and core values.

The Person:

• Minimum 2 years' experience working with Opera SFA / ORS, Opera S&C, Delphi S&C and Lanyon systems
• Knowledge or experience in hotel industry, especially in Sales and Catering function
• Meticulous and have a good-eye for details, systematic and service-oriented
• Takes initiative and able to work with minimal supervision
• Excellent written and verbal communication skills
• Proficient with Word, PowerPoint, Excel

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.