Executive QA & Quality Improvement Lead

ST Logistics; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ST Logistics in Singapore seeks a Quality professional to manage customer relationships, support continuous improvement, and oversee quality control and documentation processes. The role involves interactions across product development, auditing, and training within a regulated environment.

You will contribute to maintaining quality standards, implementing lean practices, and coordinating audits while ensuring accurate records and KPI achievement.

Qualifications

• Diploma/Degree in pharmaceutical science or health science or related field.
• Pharmacy licence is preferred.
• 5 years of relevant experience.
• Proficient in MS Office and Power Platform.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage customer relationships and document customer engagements.
• Propose requests deviating from contracts under manager guidance.
• Report and resolve customer dissatisfaction with products and services.
• Initiate product services and technical nuances related to offerings.
• Support research on product/material development to enhance value.
• Propose adoption of new technologies and procedures to boost productivity.
• Perform and apply quality audit data for analytics.
• Apply lean practices for quality activities.
• Perform quality activities and monthly reports on near misses, complaints, non-conformances, and deviations.
• Support internal and external quality audit programmes.
• Identify process improvements for quality issues.
• Report complaint management activities and investigations.
• Perform day-to-day quality control and inspections of products/shipments.
• Propose root-cause investigations and corrective/preventive measures.
• Execute facility maintenance and maintenance programmes.
• Execute engineering projects and risk assessments.
• Assist in documentation management system implementations.
• Maintain SOP-aligned documentation and record audit results.
• Assist training on QMS and regulatory requirements.

Skills

Strong analytical and problem-solving

Excellent communication

Interpersonal skills

Ability to work independently

Multi-priority management

Attention to detail

Education

Diploma/Degree in pharmaceutical or health sciences

Tools

MS Office Applications

Microsoft Power Platform

Job description

ST Logistics in Singapore seeks a Quality professional to manage customer relationships, support continuous improvement, and oversee quality control and documentation processes. The role involves interactions across product development, auditing, and training within a regulated environment.

You will contribute to maintaining quality standards, implementing lean practices, and coordinating audits while ensuring accurate records and KPI achievement.