Experience Guide (Campsite)

Mandai Wildlife Group; Singapore; Presencial; SGD 31.000 - 47.000; Jornada completa

Descripción de la vacante

Mandai Wildlife Group seeks dedicated staff to operate immersive wildlife experiences across Mandai Wildlife Reserve. You will run camps/glamps, manage guest check-ins, handle enquiries, and coordinate with senior staff to ensure smooth operations.

Active participation in wildlife education and guest engagement is essential. Ideal candidates enjoy outdoor work, are energetic and confident in public speaking, and can lead part-time staff while maintaining high standards of safety and guest

Formación

• Minimum qualification is GCE O'Level.
• Mandarin-speaking candidate is an added advantage.
• Experience in working outdoors and running camps/glamps.
• Strong on-ground operations knowledge and animal knowledge preferred.
• Willing to obtain Class 2/3 driving license or equivalent for buggy driving.
• Public speaking and guest interactions experience is desirable.
• Customer-oriented, energetic and positive attitude.

Responsabilidades

• Execute immersive wildlife experiences, including camps/glamps as camp chief or facilitator.
• Conduct shift duties and ensure smooth day-to-day wildlife experience operations.
• Resolve guest feedback, issues and concerns during tours and camps.
• Conduct teambuilding workshops for corporate groups.
• Assist in campsite setup and management; ensure facilities are in top condition for guests.
• Perform check-in/check-out processes for guests and ensure smooth flow.
• Handle email enquiries and service challenges promptly with a customer-oriented approach.
• Generate guest-related reports and manage billing and inventory tasks.
• Work with senior executives and use the property management system for check-in/out times during camps.
• Demonstrate animal knowledge to enhance visitor experiences.
• Motivate and guide part-time staff in delivering wildlife experiences.
• Assist in wildlife experiences inventory and logistics; support training for new hires.

Conocimientos

Public speaking

Guest interaction

Team player

Outdoor work enthusiasm

Self-expression/communication

Willingness to learn

Driving license (Buggy)

Educación

GCE O'Level

Descripción del empleo

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

Execute Immersive Wildlife Experiences

• Competent in running camps/glamps as camp chief or facilitator, and conduct Wildlife Experiences independently across Mandai Wildlife Reserve

• Perform shift duties and ensure smooth day-to-day Wildlife Experience operations.

• Resolve feedback, issues and concerns raised by guests during tours and camps.

• Conduct teambuilding workshops and activities for corporate groups

Support Operations and Guest Engagement

• Assist in setting up and management of campsite and ensure facilities and amenities are in tip-top condition for guests.

• Perform check-in/check-out process for guests and ensure smooth process.

• Handle email enquiries and service challenges promptly with a customer-oriented and positive approach, in accordance with established procedures and report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.

• Generate guest related reports and handle financial tasks such as billing and inventory management, ensuring business runs efficiently and profitably.

• Work with the Senior Executives and use property management system to effectively manage check-in and check-out times during camp.

• Demonstrate a good understanding of animal knowledge to enhance visitor experiences.

• Motivate and guide part-time staff in delivering Wildlife Experiences

• Assist in Wildlife Experiences inventory and logistics, whenever necessary

• Provide support and facilitate training for new hires and part-timers.

• Able to work on rotating shifts, public holidays, and weekends.

• Other relevant duties as assigned.

Job Requirements:

• Minimum Qualification: GCE O'Level.

• Mandarin-speaking candidate will be an added advantage.

• Experienced in working outdoors.

• Experienced in running camp/glamps and teambuilding programmes.

• Good understanding with on ground operations and animal knowledge is preferred.

• Holds or is willing to obtain a Class 2/Class 3 driving license or Basic Theory & Final Theory certification for buggy driving.

• Strong passion for conservation, nature, wildlife, and public education.

• Enjoy working outdoors and inspiring others to protect wildlife.

• Excellent team player.

• Confident, energetic, and comfortable with public speaking and guest interactions.

• Willing to learn, with good self-expression and communication skills.

• Customer-oriented, energetic and positive.