Executive - Order Processing (Warehouse and Cold Chain Management) (WCM-014)

ST Logistics; Singapore; On-site; SGD 50,000 - 73,000; Full time

Job summary

ST Logistics is seeking a Higher Executive - Order Processing to support warehouse and cold chain management. You will prepare customer proposals and tender documents, process orders, and ensure timely shipment and delivery while coordinating with colleagues.

Candidate should be resourceful with analytical mindset and possess 1–3 years of relevant logistics experience, with working knowledge of SAP/WMS and MS Office/Power Platform.

Qualifications

• Degree or Diploma in Logistics / Supply Chain or equivalent certifications.
• 1–3 years of relevant working experience.
• Basic knowledge of SAP/WMS and Microsoft Office/Power Platform.

Responsibilities

• Manage stakeholders to monitor completion of requirements and activities.
• Participate in value-based culture with accountability.
• Adhere to governance, compliance and reporting processes.
• Adhere to data governance and protection processes.
• Lead teams in the workplace.
• Review resource allocations to support business activities.

Skills

Resourceful

Analytical

Education

Degree / Diploma in Logistics / Supply Chain

Tools

SAP/WMS

Microsoft Office/Power Platform

Job description

Job Summary

The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Job Function

Warehouse and Cold Chain Management

The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks (External)

Business Administration Operations

• Manage stakeholders to monitor completion of requirements and activities
• Participate in value-based culture and a culture of accountability in the organisation
• Adhere to organisation’s governance, compliance issues and reporting processes
• Adhere to organisation’s data governance and protection processes
• Lead teams in the workplace
• Review allocation of resources in support of different business activities
• Optimise use of allocated resources
• Coordinate operational policies, standards and procedures
• Execute risk mitigation plans
• Develop resource plans within business activities
• Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

• Analyse risks associated with different approaches of process changes
• Engage senior management for buy-in to implement solutions identified
• Execute business processes improvement solutions
• Adhere to corporate social responsibility policies for logistics operations
• Execute environmental protection policies and procedures
• Coordinate products through product lifecycle
• Ensure adherence to business requirements throughout project lifecycle
• Develop measures using quality management knowledge to enhance quality standards

Safety and Health

• Manage WSH activities to ensure department's compliance to requirements
• Perform safety and health risk assessment
• Coordinate corrective actions to address areas of non-conformance to WSH standards
• Address WSH risks from assessment reports to determine hazards
• Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

• Review areas in logistics operations where technology can enhance processes
• Integrate technology solutions and automations to replace inefficient processes
• Leverage on data analytics to build insights on technology usage

Sales and Customer Service

• Manage key accounts through maintaining close contact with stakeholders
• Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Plan delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Monitor lapses in delivery of logistics services to customers
• Resolve escalated customer relationship management conflicts

Transportation Operations

• Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

• Manage resources to ensure cargo-handling schedules are met
• Manage cargo documentation process according to industry standards or sector requirements
• Develop operational improvements based on performance measures
• Develop methods and techniques to manage time and temperature-sensitive cargo
• Manage time and temperature-sensitive cargo operations

Job Requirements

• Basic knowledge of SAP/Warehouse Management System (WMS)
• Proficiency in basic Microsoft Office/Power Platform Applications

Professional Qualifications & Relevant Experience

• Degree / Diploma in Logistics / Supply Chain or equivalent certifications
• 1-3 years of relevant working experience