Executive General Manager, Hospitality & Asset Leadership

Nanyang Technological University Singapore; Singapore; Vor Ort; SGD 180.000 - 240.000; Vollzeit

Zusammenfassung

Nanyang Executive Centre (NEC) is a flagship NTU hospitality asset managed by the Hospitality Unit. The General Manager leads NEC's strategic direction, aligning hospitality, commercial and engagement objectives to deliver exceptional experiences while supporting NTU’s academic and outreach priorities.

Reporting to NTU Office of Commercial and Auxiliary Services, the GM oversees operations with a hotel operator, drives financial performance, governance and risk management, and collaborates with

Qualifikationen

• Bachelor's/Master's Degree in Hospitality Management, Business Administration, or related field.
• Minimum 15 years in the hospitality industry with at least 6 years in a leadership role.
• Proven track record of managing hospitality assets, enhancing customer experiences, and driving profitability.
• Experience working with hotel management agreements, asset management or owner representation will be advantageous.
• Experience in managing various functions (eg. Sales & Revenue, Rooms etc) with a high drive for results and commercial acumen.
• Familiar with budget, P&L reports, revenue management, workforce planning/optimization, sales strategies & segmentation etc.
• Possess excellent organizational and interpersonal skills.
• Excellent communication and leadership skill, people-centric yet business-focused.
• Experience in managing high-value service contracts and strategic partnerships will be advantageous.
• Extensive experience in fostering and sustaining collaborations with diverse internal and external stakeholders.

Aufgaben

• Provide strategic leadership for NEC, setting its long-term direction and ensuring its hospitality, commercial and business objectives support the University's strategic priorities.
• Work closely with the hotel operator, the incumbent shall lead the team in ensuring compliance with contractual obligations, agreed service standards and financial targets.
• Establish NEC's operating and service framework by developing SLAs, SOPs, operational policies, guest service standards, reporting frameworks and performance measures.
• Lead NEC's business and financial planning, including annual business plans, budgets, capex proposals, forecasts and performance reports.
• Responsible for operational performance through regular reviews, meetings and site inspections to ensure guest satisfaction and financial performance.
• Lead planning and enhancement of NEC's hospitality and commercial assets, including maintenance and lifecycle planning.
• Lead and develop the NEC team, fostering a collaborative culture with the hotel operator and stakeholders.
• Identify opportunities to grow NEC's business through new programmes, partnerships and opportunities.
• Collaborate with University leadership to support executive education programmes, conferences, campus events and international engagements.
• Establish and maintain governance and risk management, compliance with regulatory and sustainability requirements, and business continuity planning.
• Monitor market trends and performance to improve services and NEC's competitiveness.
• Promote service excellence and innovation to enhance NTU's reputation as a premier executive hospitality venue.

Kenntnisse

Strategic leadership

Stakeholder management

Financial acumen

Negotiation

People leadership

Data-driven decisions

Hospitality management

Contract management

Partnership development

Ausbildung

Bachelor's/Master's in Hospitality Management

Jobbeschreibung

Nanyang Executive Centre (NEC) is a flagship NTU hospitality asset managed by the Hospitality Unit. The General Manager leads NEC's strategic direction, aligning hospitality, commercial and engagement objectives to deliver exceptional experiences while supporting NTU’s academic and outreach priorities.

Reporting to NTU Office of Commercial and Auxiliary Services, the GM oversees operations with a hotel operator, drives financial performance, governance and risk management, and collaborates with