Executive, Front Desk

Football Association of Singapore; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

The Football Association of Singapore (FAS) seeks an Executive to be the face of our organisation, delivering warm, polished front-of-house service and supporting office administration, visitor coordination and events.

Reporting to Senior Manager, General Secretary’s Office, the role covers executive office administration, VIP hospitality, match-day operations and cross-functional projects as capabilities grow.

Qualifications

• Experience in front desk, reception, hospitality or office administration.
• Polished professional presence with service mindset.
• Clear spoken and written communication with visitors, colleagues and senior stakeholders.

Responsibilities

• Serve as the first point of contact, greeting guests and visitors warmly.
• Manage calls, emails and direct enquiries to the appropriate departments.
• Coordinate visitor registration, meetings and access arrangements.
• Maintain reception areas and meeting rooms; ensure presentation-ready spaces.
• Receive mail and deliveries; arrange courier dispatches.
• Assist with office supplies, procurement and stock monitoring.
• Support event setups, VIP visits, and match-day operations.
• Handle feedback calmly and escalate when necessary.
• Collaborate with teams to ensure smooth front-of-house operations.

Skills

Front desk

Hospitality

Customer service

Office administration

Communication

Education

GCE A Level

Diploma or equivalent

Tools

MS Office

Job description

Job Summary

Reporting to the Senior Manager, General Secretary’s Office, the Executive serves as the face of the Football Association of Singapore (FAS), creating a warm, polished and professional experience for visitors, partners, stakeholders and colleagues. The role combines front-of-house service with office administration, visitor coordination and hands-on support for match days and key events.

The successful candidate will gain broad exposure across executive office administration, stakeholder engagement, VIP hospitality, event delivery and match-day operations, with opportunities to take on wider responsibilities and contribute to cross-functional projects as their capabilities develop.

Job Description

• Serve as the first of point of contact, greeting and welcoming guest, clients, partners and visitors in a friendly and professional manner.
• Manage incoming calls, general email enquiries and correspondence; screen and direct them accurately to the appropriate departments.
• Coordinate visitor registration, appointments, meeting-room bookings and access arrangements.
• Maintain the reception area, meeting rooms and shared spaces so they are clean, organised, well-stocked and presentation-ready
• Receive, sort and distribute mail and deliveries, and arrange courier dispatches when required.
• Maintain the internal telephone directory, visitor logs and administrative records, and support filing, data entry and document preparation.
• Manage office and pantry supplies, including procurement, stock monitoring and replenishment.
• Support event setups, client and VIP visits, match-day operations and other office logistics, including occasional evenings or weekends when required.
• Handle initial feedback or complaints calmly, provide appropriate assistance and escalateland when necessary.
• Collaborate with internal teams to ensure seamless front-of-house operations and contribute toother projects or duties as assigned.

Job Requirements

• Minimum GCE 'A' Level, Diploma or equivalent.
• Relevant experience in front desk, reception, hospitality, customer service or office administration is preferred.
• A polished professional presence and a genuine service mindset.
• Clear spoken and written communication, with confidence engaging visitors, colleagues and senior stakeholders.
• Strong organisation and attention to detail, with the ability to prioritise and stay composed in a fast-paced environment.
• Good judgement, discretion and respect for confidentiality.
• A collaborative attitude and willingness to support across departments.
• Basic computer literacy (e.g. MS Office – Word, Excel, PowerPoint)