Executive, Community Experience & Support

GetGo Carsharing; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GetGo Technologies, a Singapore-based mobility group, is seeking an Executive, Community Experience to bridge our GetGo Group community and internal teams. This contract role focuses on delivering high-quality omnichannel support across live chat, email and phone, maintaining brand voice and empathetic service.

You will work with AI agents, monitor interactions, and collaborate with Fleet Operations, Technology, Finance and Marketing to resolve complex issues, driving data-driven improvements

Qualifications

• Experience managing multiple support channels (Live Chat, Email, Phone) simultaneously.
• Tech-savvy and AI-curious, familiar with help desk software.
• Strong verbal and written communication skills.
• Ability to identify trends and suggest data-driven improvements.

Responsibilities

• Manage and deliver high-quality customer support across an omnichannel environment, including live chat, email, and phone.
• Interface with AI agents to monitor automated interactions and intervene as needed for accurate resolutions.
• Identify and flag recurring service gaps or technical anomalies and propose practical solutions.
• Collaborate with cross-functional teams to resolve complex customer issues in a timely manner.
• Maintain clear, professional communication with stakeholders, reflecting GetGo's brand tone during crises.
• Share best practices to foster an excellent service mindset within the team.

Skills

Multitasking

AI tools

Communication

Analytical skills

Empathy

Tools

Zendesk

Nautilus

Job description

GetGo Technologies, a Singapore-based mobility group, is seeking an Executive, Community Experience to bridge our GetGo Group community and internal teams. This contract role focuses on delivering high-quality omnichannel support across live chat, email and phone, maintaining brand voice and empathetic service.

You will work with AI agents, monitor interactions, and collaborate with Fleet Operations, Technology, Finance and Marketing to resolve complex issues, driving data-driven improvements