Executive - Community Care

Methodist Welfare Services; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Methodist Welfare Services in Singapore seeks an Executive – Community Care to support active ageing services for seniors in the community. The role blends operational duties (70%) with a specialist focus (30%), aligned to CCSSF for Active Ageing Centres.

You will manage program planning, outreach, and centre operations, supervise documentation, and coordinate with partners and volunteers to deliver high‑quality care and ensure MOH KPI compliance. Weekend work may be required.

Qualifications

• Diploma or Degree in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields.
• 1-2 years' experience in a relevant field; experience in social service sector will be an advantage.
• Fresh graduates with passion for serving seniors are welcome to apply.
• Willing to travel to different AAC locations when necessary.

Responsibilities

• Assist in planning, implementing, and evaluating active ageing programs.
• Support on-site and satellite activities for seniors.
• Participate in outreach events and community engagement initiatives.
• Collaborate with community partners to organize programs and events.
• Conduct door-to-door outreach with Community Screener assessments.
• Maintain documentation for audits and compliance requirements.
• Assist in data collection and reporting for MOH and AIC submissions.
• Support general office administration including attendance tracking and record-keeping.
• Contribute to achieving service requirements and meeting MOH KPIs.
• Ensure compliance with SOPs at all times.
• Assist with audit requirements and documentation.
• Answer phone calls and manage walk-in inquiries professionally.
• Assist with procurement and inventory management for the centre.
• Support facilities management and maintenance coordination.
• Help coordinate centre-based activities and events.
• Provide backup support to colleagues during leave periods or high-demand periods.
• Assist in cross-departmental projects and initiatives.
• Participate in team meetings and contribute to centre-wide improvement efforts.
• Perform other duties as assigned by the Centre Manager.
• Manage one specialist focus area: Case Management, Volunteer Management, or Wellness Program.

Skills

Interpersonal skills

Communication

Documentation

Teamwork

Tech literacy

Education

Diploma or Degree in Community Services / related fields

Tools

Microsoft Office

Job description

Role & Responsibilities

The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres.

Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods.

General Operational Duties (70%)

Program Support and Implementation

• Assist in planning, implementing, and evaluating active ageing programs
• Support on-site and satellite activities for seniors
• Participate in outreach events and community engagement initiatives
• Collaborate with community partners to organize programs and events
• Conduct door-to-door outreach with Community Screener assessments

Administrative Support

• Maintain documentation for audits and compliance requirements
• Assist in data collection and reporting for MOH and AIC submissions
• Support general office administration including attendance tracking and record-keeping
• Contribute to achieving service requirements and meeting MOH KPIs
• Ensure compliance with Standard Operating Procedures (SOPs) at all times
• Assist with audit requirements and documentation

Centre Operations

• Answer phone calls and manage walk-in inquiries professionally
• Assist with procurement and inventory management for the centre
• Support facilities management and maintenance coordination
• Help coordinate centre-based activities and events

Cross-functional Support

• Provide backup support to colleagues during leave periods or high-demand periods
• Assist in cross-departmental projects and initiatives
• Participate in team meetings and contribute to centre-wide improvement efforts
• Perform other duties as assigned by the Centre Manager

Specialist Focus Area (30%)

Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths:

Case Management Specialist (Information and Referral - I&R)

• Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT
• Review care plans with relevant stakeholders
• Facilitate timely and cost-appropriate service referrals and provision to seniors
• Coordinate care with MWS services as well as external providers
• Participate in case management discussions within MWS and with external service providers
• Build and maintain comprehensive resource maps of services and touchpoints for seniors
• Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation

Volunteer Management Specialist

• Recruit, onboard, and develop volunteers through targeted training programs
• Assign volunteers to appropriate roles matching their skills and interests
• Manage the Volunteer Management System (VMS) for registration and attendance tracking
• Engage volunteers from partner churches, community groups, schools, and corporate partners
• Coordinate befriending services for socially isolated seniors
• Monitor effectiveness of befriending through regular reports and feedback surveys
• Plan and coordinate outreach programs to identify and support isolated seniors
• Maintain recognition programs to motivate and retain volunteers

Wellness Program Specialist

• Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department
• Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs
• Conduct or coordinate group exercise sessions
• Conduct wellness screening sessions for seniors
• Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning
• Track participation and outcomes of wellness programs
• Assist Volunteer Management Executive to engage exercise volunteers for centre programs
• Maintain registration of seniors participating in exercise programs and prepare data for submissions

Qualifications, Competencies & Experience

• Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields
• 1-2 years' experience in a relevant field; experience in social service sector will be an advantage
• Fresh graduates with passion for serving seniors are welcome to apply
• Passionate to work and interact with seniors in the community
• Strong interpersonal skills and ability to interact effectively with seniors, families, and diverse stakeholders
• Excellent communication and facilitation skills
• Good documentation and record-keeping skills
• Ability to multi-task and work effectively in teams
• Proficient in Microsoft Office applications
• Ability to work on weekends when required (time off-in-lieu will be provided)
• Willing to travel to different AAC locations when necessary
• Comfortable with using tech-enabled devices and digital platforms